Summary
Overview
Work History
Education
Skills
Timeline
Accreditations
Generic
Jack Murdoch

Jack Murdoch

Goulburn,NSW

Summary

Dynamic VTC Technician Specialist at Telstra, adept at enhancing digital meeting experiences for Defence VIPs. Proven track record in effective communication and IT support, ensuring seamless operations. Cultivated strong relationships as a Sales Consultant, driving client loyalty through targeted marketing initiatives. Committed to excellence and consistently punctual in delivering results.

Overview

12
12
years of professional experience

Work History

VTC Technician Specialist

Telstra
10.2016 - Current
  • From 2016-2020 I worked as a premises technician, transitioning residential customers and businesses to the NBN.
  • From 2020 - present, I have been contracted to Defence, based at the Russell offices, ACT.
  • As the embedded VTC technician within the Premier Support Digital Meetings team, I provide professional IT support for Defence VIP's digital meetings, including the Secretary & Chief of Defence force.
  • Creating bridges for overseas calls with Australia's allies.
  • VTC room installations, managing the fault queue & rectifying issues within these highly used rooms.
  • Secret & protected cable patching, along with switch racking & stacking upgrades to enhance the network. Working alone & within the projects team.
  • Daily room checks between 0700-0800 to ensure all systems are operational for the day ahead.

Sales Consultant

Goulburn First National Real Estate
03.2013 - 08.2016
  • Cultivated relationships with key stakeholders, resulting in increased client loyalty and repeat business.
  • Implemented targeted marketing campaigns that successfully boosted product visibility and awareness in competitive markets.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.

Education

Mulwaree High School
Goulburn, NSW
10-2010

Skills

  • Effective communication
  • Consistent punctuality
  • Trustworthy in commitments
  • Information technology

Timeline

VTC Technician Specialist

Telstra
10.2016 - Current

Sales Consultant

Goulburn First National Real Estate
03.2013 - 08.2016

Mulwaree High School

Accreditations

  • NV2 security clearance
  • TITAB cabling license (structural, aerial & coaxial)
  • White card
  • First aid/CPR

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Jack Murdoch