JACK NORRIS
Glenmore Park,Australia
Summary
Am a committed and hardworking young adult with a strong work ethic, seeking to secure a part-time, full-time or casual work. A strong desire to succeed in any role that my mind is set to. I am dedicated to all tasks efficiently and I take great pride in my work and delivering a job well done. I am aiming to secure employment with a reputable company, where my skills and strengths are stretched and appreciated. Leading team to succeed in every aspect through engagement, support and encouragement by fostering a high driven positive culture. Working towards achieving each team member's goals, aspirations and strengths
Overview
9
9
years of professional experience
Work History
HYPEDC STORE MANAGER
Hype DC
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecast customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Passionate about creating a WORLD CLASS team and a MAGICAL VIBE within their store
- Delivering on the brand vision and strategy
- Ensure that our customer is at the core of our everyday business decisions, and we provide MEMORABLE experiences 100% of the time
- Create a people first culture and environment by empowering and developing talent within your team
- Provide coaching, support, and feedback to drive results
- Ensure your store shows up as best in class through Visual Merchandising excellence
- Ensure our stores are not only a FUN, but safe place for our customers and team
HYPEDC ASSISTANT STORE MANAGER (ASM)
Hype DC
07.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Crew Trainer
FIVE GUYS
09.2021 - 08.2023
- Excels in performing essential tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
- Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
- Ensures the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
- Works as a team player to support other employees in completing their tasks
- Taught new team members correct procedures for all areas of operations
- Set positive example for team members by providing high-quality, efficient service
- Mentored junior employees to improve performance, food safety and customer service
- Obtained RSA (Responsible Service of Alcohol)
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
NIGHTFILL
BIGW
01.2021 - 05.2022
- Filling, merchandising, and ticketing stock across all departments, making it simple for our customers to shop
- Being available, friendly and helpful, ensuring all customers receive a positive experience
- Working cooperatively and end to end in a team environment
- Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) to ensure a safe working environment for customers, staff, and contractors
- Carried out day-day-day duties accurately and efficiently
FAST FOOD-HUNGRY JACKS
01.2016 - 01.2021
- Fast paced environment where time management and efficiency is vital to succeed
- Providing high levels of customer service
- Preparing and cooking food to a high standard
- Adhere to safety and hygiene standards
- Clean equipment, fittings and restaurant areas
- Working as a team to maintain customer flow
- Be courteous and customer focus based
- Ability to work quickly with a sense of urgency
- Ability to work as a team and follow procedures
Education
Bachelor of Design - Industrial And Product Design
Western Sydney University
Sydney, NSW11.2024
HSC - Visual Arts, English, Divinity, Engineering Studies, Design and Technology, Standard English, General Mathematics, Business Studies
Penrith Anglican College (PAC)
Orchard Hills, NSW09-2019
Skills
- Reliability and Punctual
- Honest and Trustworthy
- Keen and excited to learn
- Strong sense of commitment
- Exceptional Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Team leadership and coaching/mentoring
- Store Visual Merchandising
- Hardworking ethic and dedicated
References
FIVE GUYS:
- Madeline Johnson, Restaurant Manager, 0415 708 166, madeline@fiveguys.com.au
- Chloe Mcspadden, Safety Manager, 0413 921 063, chloe@fiveguys.com.au
HYPEDC:
- Francis Bastoli, Senior Store Manager, 0424 474 903
- Danielle Hayes, Area Manager, 0478 268 567
Timeline
HYPEDC STORE MANAGER
Hype DC
08.2024 - Current
HYPEDC ASSISTANT STORE MANAGER (ASM)
Hype DC
07.2023 - 08.2024
Crew Trainer
FIVE GUYS
09.2021 - 08.2023
NIGHTFILL
BIGW
01.2021 - 05.2022
FAST FOOD-HUNGRY JACKS
01.2016 - 01.2021
Bachelor of Design - Industrial And Product Design
Western Sydney University
HSC - Visual Arts, English, Divinity, Engineering Studies, Design and Technology, Standard English, General Mathematics, Business Studies
Penrith Anglican College (PAC)
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