Jack OHara

• Streamlined backup and recovery processes, enhancing overall system stability and availability.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
• Optimized database performance by monitoring health and implementing tuning recommendations.
• Created multiple Power BI reports to monitor live data on all 400 servers that was managed by our team.
• Created Powershell scripts that connected to each server we monitored and collected data for the Power BI reports
• Maintained Azure Databases and SQL Managed instances

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Managed the input of all stock that was entered into new stock system
• Trained staff on how to use stock system

I built an appointment application in C# for the Claude Monte barber shop to keep track and schedule customers during the height of covid.

• Learned the web application framework angular and built an emergency contraceptive application
• Learned about the tools available on the AWS platform and built an application that would transcribe audio files to text files and store them in aws S3 buckets
• Became a tester for DoctoNow's main application.