Jack Oliver
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
IT Project Engineer
Evongo
04.2023 - Current
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality IT project delivery.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Help Desk Engineer
Evongo
12.2021 - 03.2023
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Use of multiple PSA applications and RMM applications to assist clients with their problems
Traffic Controller
Toot Traffic
04.2021 - 08.2021
- Used knowledge obtained from the Traffic Controller course to make sure roadworks were safe for both drivers and the roadwork crews.
- Travelled around Victoria to job sites that would last upwards of 3 weeks
Online Content Creator
YouTube
07.2020 - 04.2021
- Creating, editing and publishing online content
- Recording online events and editing and publishing these
Salesman / Warehouse/ Delivery Driver
Betta Home Living
01.2020 - 07.2020
- Goods receiving into the warehouse, cataloguing of items in the warehouse
- Picking stock for delivery against a manifest and delivering goods to customers place of residence
- Customer service - taking care of customers needs and assisting them with relevant purchases
- Introducing customers to new products they were unaware of
- Unpacking stock from warehouse and putting it out on the shop floor for display and making sure products were in working order.
Warranty Officer
BCC Computers
10.2019 - 01.2020
- Used my knowledge with products to give customers exchanges and replacements that suited them.
- Extensive knowledge with Vendors and Return Authorities (RA's). This includes Dead On Arrival Products and general warranty.
- By then end of tenure, processed over 1000 items for warranty with vendors.
Sales Consultant
Telstra
04.2019 - 10.2019
- Consulted with customers on what they require in a phone and what they might do in their everyday life to better understand their technology needs.
- Assisting Customers with their accounts to make sure they are satisfied and understand what is there.
- Consulted with Business's to understand their phone needs and what they require in a phone to get business done.
Warranty Officer
BCC Computers
09.2017 - 01.2019
- Used my knowledge with products to give customers exchanges and replacements that suited them.
- Extensive knowledge with Vendors and Return Authorities (RA's). This includes Dead On Arrival Products and general warranty.
- By then end of tenure, processed over 1000 items for warranty with vendors.
Sales Assistant
BCC Computers
03.2017 - 09.2017
- Assisting Customers in finding the right product that suits them, while making sure every need is met, and the customer is satisfied.
- General Store Maintenance and cleaning
- Assisting customers on how their computers work and fixing problem they have in the future
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
Diploma of Animation -
SAE Institute
12 Senior VCAL -
Gordon TAFE
2017
Skills
- VPN Configurations
- Switches and Routers
- Help Desk Support
- Microsoft Azure
- Microsoft Azure Active Directory
- Microsoft 365 Suite
- Support Ticket System Management
- Software and Hardware Issues
- Technical Support Triage
- Computer Diagnostic Software
- Incident Response
- Technical Documentation
Timeline
IT Project Engineer
Evongo
04.2023 - Current
Help Desk Engineer
Evongo
12.2021 - 03.2023
Traffic Controller
Toot Traffic
04.2021 - 08.2021
Online Content Creator
YouTube
07.2020 - 04.2021
Salesman / Warehouse/ Delivery Driver
Betta Home Living
01.2020 - 07.2020
Warranty Officer
BCC Computers
10.2019 - 01.2020
Sales Consultant
Telstra
04.2019 - 10.2019
Warranty Officer
BCC Computers
09.2017 - 01.2019
Sales Assistant
BCC Computers
03.2017 - 09.2017
Diploma of Animation -
SAE Institute
12 Senior VCAL -
Gordon TAFE
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