Jack Prescott
Port Macquarie,NSW
Summary
I'm a young, hard working individual with a friendly and approachable personality. I have obtained a High Risk Work (LF) license, a Certificate III in Business, a Certificate III in hospitality, and a White Card. I have a Queensland drivers license and a reliable car. I am always looking for a new challenge. I am a competent and safe Forklift operator with experience loading and unloading trucks, placing pallets in and out of racking, high reach lifts, as well as maneuvering around other stock in the yard.
Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate /Warehouse Forklift Operator
CostCo
Bundamba, QLD
11.2023 - Current
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
Forklift Operator/Retail Sales Associate
Bunnings
Keperra, QLD
07.2020 - Current
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Inspected lifts before use to prevent damage to goods.
- Maintained yard appearance, keeping ground clean and clear.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
- Checked shipments for damaged or incorrect items.
- Secured loads on pallets to minimize damage and worker injuries.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Retail Assistant
Coles
The Gap, QLD
04.2018 - 11.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered store and merchandise questions and led customers to wanted items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Crew Member
Hungry Jacks, Beak House
Brisbane, (AU) Queensland
10.2014 - 09.2017
- While at Hungry Jacks I was responsible for food safety, operation and cleaning of machinery, training staff, health and safety training and customer service skills.
- Maintained clean and organized workspace to prevent cross-contamination of food.
- Received orders from customers and input into order management system.
- Sanitized hands and surfaces before preparing foods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food quickly for positive guest experiences.
Retail Assistant
City Beach
Brisbane, (AU) Queensland
11.2013 - 01.2014
- In the role at City Beach I personally dealt with customer service responsibilities, I also gained valuable knowledge about the busy city retail sector.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Queensland Certificate of Education -
The Gap State High School
The Gap, Queensland2016
White Card Online Course -
Vocational
(Online)2017
Certificate III Business -
Binnacle Training
Brisbane, Queensland2016
Certificate III Hospitality -
Wise Education Group
Brisbane, Queensland2016
Skills
- Forklift Operation
- Communicating proficiently
- Reliable
- Following procedures
- Customer service skills
- Safety
- POS Systems
- Sales
- Teamwork
- Problem resolution
- Teamwork and Collaboration
- General cleaning
References
Craig Alpen
Supervisor - Bunnings
craigied065@gmail.com
0424566394
Bev Quine
Supervisor - Bunnings
bev_cookie01@hotmail.com
0418158117
Anita Muraca
Supervisor - Bunnings
acguilliatt@gmail.com
0401926690
Timeline
Retail Sales Associate /Warehouse Forklift Operator
CostCo
11.2023 - Current
Forklift Operator/Retail Sales Associate
Bunnings
07.2020 - Current
Retail Assistant
Coles
04.2018 - 11.2020
Crew Member
Hungry Jacks, Beak House
10.2014 - 09.2017
Retail Assistant
City Beach
11.2013 - 01.2014
Queensland Certificate of Education -
The Gap State High School
White Card Online Course -
Vocational
Certificate III Business -
Binnacle Training
Certificate III Hospitality -
Wise Education Group
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