Strong leader and problem-solver dedicated to streamlining operations to promote organisational efficiency and be adaptable in a flexible work environment. Uses independent decision-making skills and sound judgment to positively impact operational success.
Overview
13
13
years of professional experience
Work History
Theatre Assistant
Gold Coast University Hospital
01.2019 - Current
Patient handling: Log rolls, assist into bed, transfer from wards, transfer and help position patients on theatre tables, lifting patients and using correct techniques for safe positioning.
Assist Anaesthetists and Surgeons in setting up theatres and help with putting patients to sleep ready for surgery.
Maintenance of all theatre equipment and theatre tables for safe and reliable use in all theatres.
Specialising in Neuro Theatre requires extra training on theatre tables and patient positioning to Surgeon's preferences.
Assisting in training of new and upcoming Theatre assistants within the theatre complex by following our GCUH policies and procedures.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Exceeded goals through effective task prioritization and great work ethic.
Improved operations through consistent hard work and dedication.
Identified issues, analyzed information and provided solutions to problems.
Team Leader/Assistant Manager
Environmental Services Gold Coast Uni
02.2022 - Current
Mentored and guided employees to foster proper completion of assigned duties.
Established open and professional relationships with team leaders and employees to achieve quick resolutions for various issues.
Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
Follow the direction of Service Managers, provide supervision of employees and training of team leaders within GCUH.
Attendance management, roster consultation, monitoring sick leave and providing employees with a personable but operationally focused Assistant Manager.
Initiating improvements within GCUH to help develop Operational Support Services and continuing to implement these by engaging with Service Managers and Team Leaders.
Labour Work
CIVIC Shower Screens And Wardrobes
01.2017 - 01.2019
Following all health and safety regulations and rules of job sites.
Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
Planned and laid out work from blueprints, drawings and models.
Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.
Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Screen Printer
Tankstream and Design Pty ltd
01.2014 - 01.2017
Set up 20 printing machines daily and maintaining functional and clean workspace.
Copied customer designs and translated to functional print screens.
Prepared, mixed and loaded screen ink.
Performed quality checks and dried, folded and packed completed articles.
Examined job orders to determine quantity, stock specifications, colours and special printing instructions.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Adjusted press during production runs to maintain specific registration and colour densities.
Guest Services
Zone Bowling, AMF Bowling
01.2012 - 01.2014
Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Monitored self-checkout systems and provided assistance or intervention where required.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Retail Assistant
City Beach
01.2011 - 02.2012
Assist in re-stocking clothes, shoes and accessories.
Worked closely with shift manager to solve problems and handle customer concerns.
Assist in bag check at entrance of store.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Working behind the cash register ringing up sales, bagging purchased items, collecting payments and giving appropriate change.
Greeted customers, helped locate merchandise, and suggested suitable options
Education
Queensland Certificate of Education -
Benowa State Highschool
Benowa, QLD
2011
Certificate I in Business - Business
TAFE Queensland
Ashmore, QLD
10.2011
Certificate III in Sport and Recreation - Health And Fitness
Benowa State High-school
Benowa, QLD
2013
Certificate III in Fitness - Health And Fitness
TAFE Queensland
Ashmore, QLD
10.2011
Skills
Ability to work in challenging and fast environments
Able to follow instructions precisely
Good oral and written communication skills
Ability to communicate and interact with people of all ages and backgrounds
Able to make quick decisions and precise decisions
Time management
Displayed capability to work independently or within team environments
Good with numbers & able to analyse and problem-solve effectively
Handling complaints effectively and politely
Able to demonstrate patience, reliability & sensitivity to others
Displayed ability to make decisions and take initiative
Friendly & outgoing
Demonstrate ability to learn new tasks to meet work requirements
Work Planning and Prioritization
Performance Improvement
Referees
Dwayne Peters
0426 991 596
Gary Bax
0468 800 916
Timeline
Team Leader/Assistant Manager
Environmental Services Gold Coast Uni
02.2022 - Current
Theatre Assistant
Gold Coast University Hospital
01.2019 - Current
Labour Work
CIVIC Shower Screens And Wardrobes
01.2017 - 01.2019
Screen Printer
Tankstream and Design Pty ltd
01.2014 - 01.2017
Guest Services
Zone Bowling, AMF Bowling
01.2012 - 01.2014
Retail Assistant
City Beach
01.2011 - 02.2012
Queensland Certificate of Education -
Benowa State Highschool
Certificate I in Business - Business
TAFE Queensland
Certificate III in Sport and Recreation - Health And Fitness