Jack Price
Logan Reserve,QLD
Summary
Experienced Manager and sales person possessing a solid background in retail and sales, a strong passion for customer service and satisfaction. Employs exceptional leadership skills, strong multi-tasking skills and outstanding work ethic as well as being committed to the role. Fantastic communication skill and decision making capabilities, able to undertake duties requested outside of role description.
Overview
17
17
years of professional experience
Work History
Electric Scooter Technician
Scooter Hut
Springwood, QLD
05.2022 - Current
- Diagnosing faults in electrical components to determine the outcome of warranty claims
- Liaising with customers regarding repairs and providing quotes
- Stock and inventory control for parts and consumables within the workshop
- Maintaining a clean and safe working environment
- Performing servicing on electric scooters
- Providing detail notes on jobs regarding the repair or warranty claim
- Liaising with technicians at other stores to create a common knowledge and build rapport with remote teammates
- Provide solutions, often thinking outside of the box to achieve the customers intended outcome
Sales Associate
The Vape Joint
Browns Plains - Northlakes - Mount Warren Park
04.2021 - 03.2022
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Representative
Total Tools
Richlands, QLD
10.2019 - 04.2021
- Proficiency in using POS and dispatch systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Visual merchandising and restocking of products
- Developing extensive product knowledge to drive sales and answer customer enquiries
- Upselling and adding on products to meet set KPIs
Sales Person/Warehouse
RSEA Safety
Morningside, QLD
11.2018 - 10.2019
- Proficiency in using POS and dispatch systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Receiving store orders, investigating discrepancies and dispatching customer orders
- Visual merchandising and restocking of products
- Developing extensive product knowledge to drive sales and answer customer enquiries
Assistant Store Manager
Hallenstein Brothers
Mt Gravatt, QLD
08.2018 - 11.2018
- Proficiency in using POS systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Visual merchandising and restocking of products
- Developing extensive product knowledge to drive sales and answer customer enquiries
- Upselling and adding on products to meet set KPIs
- Identifying strengths in team members and building on skills to drive stronger sales
- Setting individual KPIs daily and outlining store sales targets
- Directing team to efficiently complete tasks and assist customers
Store Manager/Body Piercer
Fulltime, Off Ya Tree Brisbane
Brisbane, QLD
07.2018 - 08.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Proficiency in using POS systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Visual merchandising and restocking of products
- Developing extensive product knowledge to drive sales and answer customer enquiries
- Upselling and adding on products to meet KPIs
- Identifying strengths in team members and building on skills to drive stronger sales
- Setting individual KPIs daily and outlining store sales targets
- Directing team to efficiently complete tasks and assist customers
- Report daily, weekly and monthly KPI results and sales targets to Regional Manager, GM and Directors
- Promote Social Media exposure through Instagram and Facebook
- Manage Body Piercers to comply with Health Department guidelines and procedures efficiently and effectively
- Manage Tattoo Artists to comply with Health Department guidelines and procedures efficiently and effectively
- Perform body piercing procedures effectively whilst complying to infection control guidelines
- Completing consumable stocktakes and sterilization procedures
- Recruitment and mentoring of team members
Store Manager/Body
Off Ya Tree
Browns Plains, QLD
01.2016 - 07.2018
- Proficiency in using POS systems
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Visual merchandising and restocking of products
- Developing extensive product knowledge to drive sales and answer customer enquiries
- Upselling and adding on products to meet set KPIs
- Identifying strengths in team members and building on skills to drive stronger sales
- Setting individual KPIs daily and outlining store sales targets
- Directing team to efficiently complete tasks and assist customers
- Report daily, weekly and monthly KPI results and sales targets to Regional Manager, GM and Directors
- Promote Social Media exposure through Instagram and Facebook
- Manage Body Piercers to comply with Health Department guidelines and procedures efficiently and effectively
- Perform body piercing procedures effectively whilst complying to infection control guidelines
- Completing consumable stocktakes and sterilization procedures
- Recruitment and mentoring of team members
Direct Sales (Enrolment Advisor)
03.2015 - 12.2015
- Door-To-Door cold sales
- Effectively asses student needs, set goals and provide pathway towards successfully completing course
- Provide recommendation of available courses relating to students enrolled course
- Provide follow up consultation to retain course enrolment
- Discover leads for perspective students from public interaction
- Consistent attention to detail for student details and progressive planning
Sales Person
EB Games
Browns Plains, QLD
08.2014 - 03.2015
- Proficiency in using POS systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Following visual merchandising planograms and direction from management team
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
Sales Person/Body
Cosmetics Plus
Browns Plains, QLD
08.2014 - 01.2015
- Proficiency in using POS systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Complying with Health Department and company procedures
- Efficiently performing body piercing procedures and adhering to infection control guidelines
- Completing consumable stocktakes and sterilization procedures
Inbound Call Centre Sales Representative
Sitel, NRMA Call Centre
Devonport, TAS
01.2014 - 07.2014
- Answering inbound calls from new and returning customers
- Renewal of policies
- Promoting potential additional policies whilst offering additional discounts to be applied
- Examining and identifying potential alterations to suit customers
Store Manager/Sales Person
Jay Jays
Devonport, TAS
01.2013 - 01.2014
- Proficiency in using POS and dispatch systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Following visual merchandising planograms and direction from Regional Manager and Head Office
- Stock integrity and stocktakes
Sales Person
Jay Jays
Devonport, TAS
10.2012 - 12.2012
- Proficiency in using POS and dispatch systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Following visual merchandising planograms and direction from management team
Sales Person
EB Games
Burnie, TAS
12.2011 - 10.2012
- Proficiency in using POS systems
- Providing excellent customer service whilst promoting and driving in-store sales
- Stock integrity and stocktakes
- Following visual merchandising planograms and direction from management team
Warehouse Storeperson
Woolworths Produce DC
East Devonport, TAS
08.2011 - 01.2012
- Efficient picking of orders to be dispatched to stores around Tasmania
- Communicate effectively with other team members and Warehouse managers
- Operate electric pallet jacks, electric and gas forklifts safely and efficiently
Apprentice Signwriter
D-Signs And Promotional
Devonport, TAS
12.2007 - 06.2011
- Digitally designing signage, promotional products, business cards and other products to client specifications
- Apply and install vinyl graphics and digitally printed signage
- Onsite installation as well as locational install
- Attention to detail
- Hand paint signage and apply honour board gold leaf inlay
Education
High School Diploma -
Latrobe High School
Latrobe, TAS12.2007
Skills
- Able to create a welcoming and interactive experience with the customer
- Identify the customer's needs and demonstrate excellent product knowledge to advise the best product to suit their needs
- Observe and identify buying signals and interest in products
- Apply sales techniques to up-sell, cross-sell and add on
- Through providing exceptional customer service and building a rapport with the customer, this will create future and return business
- Ability to resolve customer complaints quickly and in-line with current policies
- Create a team atmosphere and welcoming culture
- Preserving and maintaining of store presentation
- Understanding of all workplace policies and procedures
- Implement and supervise all WHS policies and procedures
- Preparation for and completion of stocktakes, including the use of RF Scanners
- Preparation of daily, weekly and monthly budgets and approve budget expenditures
- Review operational records and reports to project sales and determine profitability
- Identify potential for loss and develop strategies to prevent it
- Deliver training and provide product knowledge for staff
- Identify strengths and weaknesses in staff's performance and abilities
- Store/Staff rosters as per Head Office guidelines
- Perform cash audits and deposit investigations to fully account for store cash
- Execute store operations including, but not limited to, merchandising, opening and closing of store, daily banking and stock management
- Staff motivation, improvement and discipline
- Business development
- Budgeting and overseeing of figures
- Sales coaching and staff training
- Heavy focus on customer service and results
- Ambitious, KPI focused
- Regular reports to Regional Manager, Head Office and Directors
- Approachable, friendly and sincere
Additional Information
- Excellence Award 2017 (Off Ya Tree)
- Winner of “B Grade Store of the Year” 2017 (Off Ya Tree – Browns Plains)
- Attention to Detail Award 2015 (Advance Career Training)
Timeline
Electric Scooter Technician
Scooter Hut
05.2022 - Current
Sales Associate
The Vape Joint
04.2021 - 03.2022
Sales Representative
Total Tools
10.2019 - 04.2021
Sales Person/Warehouse
RSEA Safety
11.2018 - 10.2019
Assistant Store Manager
Hallenstein Brothers
08.2018 - 11.2018
Store Manager/Body Piercer
Fulltime, Off Ya Tree Brisbane
07.2018 - 08.2018
Store Manager/Body
Off Ya Tree
01.2016 - 07.2018
Direct Sales (Enrolment Advisor)
03.2015 - 12.2015
Sales Person
EB Games
08.2014 - 03.2015
Sales Person/Body
Cosmetics Plus
08.2014 - 01.2015
Inbound Call Centre Sales Representative
Sitel, NRMA Call Centre
01.2014 - 07.2014
Store Manager/Sales Person
Jay Jays
01.2013 - 01.2014
Sales Person
Jay Jays
10.2012 - 12.2012
Sales Person
EB Games
12.2011 - 10.2012
Warehouse Storeperson
Woolworths Produce DC
08.2011 - 01.2012
Apprentice Signwriter
D-Signs And Promotional
12.2007 - 06.2011
High School Diploma -
Latrobe High School