Jack Randall
Goulburn,NSW
Summary
Dedicated customer service representative known for effective communication and conflict resolution. Committed to fostering positive relationships and enhancing customer satisfaction through problem-solving and teamwork.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Customer Service Representative
Blooms the Chemist
Goulburn
09.2025 - Current
- Assisted customers with inquiries about products and services.
- Processed customer orders efficiently and accurately.
- Maintained a clean and organized service area for optimal customer experience.
- Collaborated with team members to improve service delivery and efficiency.
- Educated customers on product usage and benefits during interactions.
- Handled cash transactions and processed payments in a timely manner.
- Updated customer records in the system to ensure accurate information management.
- Responded to customer inquiries with accurate product and service information, enhancing customer understanding.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Documented customer interactions and transactions for future reference, ensuring accuracy in information management.
Service Attendant
Goulburn Golf Club
Goulburn
04.2025 - Current
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Assisted members and guests with inquiries and service requests.
- Coordinated with team members to streamline service delivery and improve guest experience.
- Resolved customer complaints promptly, enhancing satisfaction and fostering positive relationships.
- Provided excellent customer service through friendly interactions and problem solving techniques.
- Managed front desk operations, overseeing cash handling, transactions, and customer service tasks to ensure efficiency.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Maintained cleanliness and organization of clubhouse areas and facilities.
- Monitored inventory levels and reported supply needs to management.
- Followed safety protocols to ensure a safe environment for guests and staff.
- Processed payments accurately using cash registers and credit card machines.
- Operated point-of-sale system accurately to complete transactions quickly and efficiently.
- Performed cashier duties such as ringing up purchases, taking payments, providing change and issuing receipts.
- Assisted customers in finding items and provided product knowledge when needed.
- Observed patron conduct and quickly granted assistance.
- Trained new employees on store policies and procedures related to their position.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Utilized proper lifting techniques when carrying heavy items for customers.
Education
High School Diploma -
Mulwaree High School
Goulburn, NSW04-2026
Skills
- Customer service
- Sales expertise
- Retail sales customer service
- Effective communication
- Customer relations
- Conflict resolution
- Complaint handling
- Active listening
- Customer training
- New teller training
- Time management
- Cash handling
- Money handling
- Credit card payment processing
- POS systems expert
- Inventory management
- Store maintenance
- Team collaboration
- Adaptability and flexibility
- Punctuality and reliability
- High-energy attitude
- Problem solving
- Calm demeanor
- Staff training
Certification
White Card
Timeline
Customer Service Representative
Blooms the Chemist
09.2025 - Current
Service Attendant
Goulburn Golf Club
04.2025 - Current
High School Diploma -
Mulwaree High School