Jack Reid
Peregian Beach,Australia
Summary
I am a passionate and experience-driven individual with work experience in a variety of unique environments. I consider myself to be highly driven, and my passion lies in making strong and lasting connections with people and places through empathy, patience, and passion. I consider myself to be highly cooperative and generous, dedicated to creating enriching experiences for individuals and families alike. My previous work and volunteer experience speaks to my passion for making a real impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Mantra French Quarter
Noosa Heads, Queensland
01.2025 - Current
- Manage guest check-ins and check-outs efficiently using property management systems (Sihot).
- Responding to incoming reservation inquiries, including email, telephone, and in-person inquiries.
- Providing information about hotel services, local attractions and activities
Guest Activities and Touring Guide
Ayers Rock Resort
Yulara, Northern Territory
06.2022 - 07.2024
- Multifaceted, guest-facing role responsible for delivering an impactful and memorable guest experience
- Leading the resorts premier Uluru tour, Desert Awakenings
- Planning and implementing, alongside a team of guides, a free guest activity program for resort guests
- Operating the tourist information desk, which is the primary point of contact for general information about Uluru, Kata Tjuta, and the resort. Tasks included answering general information questions, selling tours and experiences and inputting bookings into the hotel management system
- Providing nightly astronomy talks for resort guests
Shift Leader
Ayers Rock Resort
Yulara, Northern Territory
06.2021 - 06.2022
- Shift Leader at the premier à la carte restaurant within the resort
- Managing opening and closing procedures
- Managing daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Cultivating and maintaining work culture through team building and positive interactions
Bar Supervisor
Ranelagh Club
08.2017 - 05.2021
- Performing bar duties at a private members' club restaurant
- Running the bar for a variety of club events from large weddings to casual members dining
- Strong emphasis on initiating positive interactions and building rapport with members to uphold a positive member experience at all times
Sailing Manager + Head Instructor
Ranelagh Yacht Squadron
10.2015 - 05.2021
- Organising and implementing all club sailing activities
- Responsible for promotion of sailing activities to the Ranelagh Club membership base and wider community
- Instructing child and adult learn to sail courses
- Mentoring and training aspirational club members to become qualified instructors
- Liaising with other sport managers to create joint offerings that appeal to members
Kennel Hand
Peninsula Vet Care
04.2013 - 01.2019
- Assisting vets in surgical procedures
- Tending to hospital patients
- Responsible for cleaning and maintenance of hospital and kennel rooms
- Communicating with and assisting clients on the phone and during consults
- Handled animal feeding, grooming, bathing, exercising, medicating and other related duties.
Education
Bachelor of Science and Arts -
Monash University
Melbourne08.2025
Skills
- Communication
- Customer Service
- Leadership
- Problem Solving
- Team rapport
Certification
- Level 3 CPR + First Aid
- Drivers Licence
- Responsible Service of Alcohol
- Accredited Instructor - Australian Sailing
- Medium Rigid Licence
References
- Luke Phillips, Voyages Indigenous Tourism, Manager - Guest Activities, Previous Manager, +61474035153, luke.phillips@voyages.com.au
- Tiffany Mackay, Mantra French Quarter, Front Office Assistant Manager, +61431584337, tiffany.mackay@mantra.com.au
- David Harper, Voyages Indigenous Tourism, Resort Manager, Previous Manager, david.harper@voyages.com.au
- Lawrence Henderson, Liberty Industrial, Project Director, Previous Manager, 61410495615, lawrencehenderson@bigpond.com
Timeline
Guest Service Agent
Mantra French Quarter
01.2025 - Current
Guest Activities and Touring Guide
Ayers Rock Resort
06.2022 - 07.2024
Shift Leader
Ayers Rock Resort
06.2021 - 06.2022
Bar Supervisor
Ranelagh Club
08.2017 - 05.2021
Sailing Manager + Head Instructor
Ranelagh Yacht Squadron
10.2015 - 05.2021
Kennel Hand
Peninsula Vet Care
04.2013 - 01.2019
Bachelor of Science and Arts -
Monash University
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