Jack Rinke
Whittington,VIC
Summary
Extensive history in customer service and coaching roles. From my time at Serco where I developed my customer service interaction skills and coaching new employees in their first works in the role. Recently adding sales to my set of skills during my time at Open Universities Australia where i support students into finding their right university pathway. Always looking to develop and improve at what im doing wherever I am.
Overview
9
9
years of professional experience
Work History
Student Advisor
Open Universities Australia
04.2022 - Current
- Using sales techniques to support students into finding their right pathway into education.
- Sales and rapport building experience.
- Team based targets and KPI experience .
- Sales training for employees transitioning into the role.
- Initial sales orientated coaching tasks with newer team members.
- Monitoring company social media platforms.
Team Member
Street Fighter Media
03.2021 - 03.2022
- Face to face customer service experience.
- Team orientated work tasks.
- Initial indirect sales experience.
Customer Service Representative/Induction Coach
Serco Pacific Australia
05.2017 - 02.2021
- Customer service skills demonstrated daily when working with new customers.
- High pressure enquiries daily.
- Working as a team in a contact centre.
- Experience working with KPIs and high expectations.
- Experience training and coaching new employees to guide them to acquire the skills and
self-management skills to also meet their KPIs.
Team Member/Shift Supervisor
Adrians Kebab Stop
02.2015 - 05.2017
- Relied on for opening and closing a privately-owned business and managing throughout an entire workday.
- Leadership skills gained from making important decisions and helping guide co-workers
when struggling. - Customer service skills acquired through speaking to customers and problem solving
when required.
Education
Community Services
Box Hill Institute
Box Hill12.2021
Yarra Hills Secondary College
Mooroolbark12.2015
Skills
- Customer Interaction
- Sales Expertise
- Problem solving
- High pressure and KPI driven work experience
- Computer literate
- Coaching and leadership experience
References
Jessica McQueenie
Team Leader - Serco
jmcqueenie@live.com.au
0466090774
Heath Mays
Regional Manger - Street Fighter Media
0484610321
Aydin Demir
Owner - Adrians Kebab Shop
0435883078
Timeline
Student Advisor
Open Universities Australia
04.2022 - Current
Team Member
Street Fighter Media
03.2021 - 03.2022
Customer Service Representative/Induction Coach
Serco Pacific Australia
05.2017 - 02.2021
Team Member/Shift Supervisor
Adrians Kebab Stop
02.2015 - 05.2017
Community Services
Box Hill Institute
Yarra Hills Secondary College
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