Jack Sexton
Fairfield,VIC
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and strong interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Jerry Joy Cafe
Thornbury, VIC
03.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Head Barista
Harvest Cafe
Fairfield, NSW
09.2019 - 02.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
General Manager
Black & White Coffee
Christchurch NZ
03.2018 - 09.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Head Barista/Shift Manager
Uncommon Cafe
Christchurch NZ
01.2017 - 03.2018
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
Shift Manager/Barista
Supreme Supreme
Christchurch NZ
02.2016 - 12.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Theatre Teacher
Big Little Theatre Company
Ashburton New Zealand
01.2010 - 12.2012
- Enhanced student performance by incorporating interactive theatre techniques in lesson plans.
- Collaborated with colleagues to develop and implement innovative drama curriculum, resulting in enriched learning experiences.
- Boosted students'' confidence and presentation skills by providing constructive feedback on their performances.
Education
Associate of Arts - Acting
Hagley Theatre Company
Christchurch NZ12.2014
NCEA University Entrance -
Ashburton College
Skills
- Excellent Communication Skills
- Social Media
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- Analytical skills
Certification
SITXFSA005 Use hygienic practices for food safety
SITXFSA006 Participate in safe food handling practices
Licence Control Qualification (NZ), 2015
Timeline
General Manager
Jerry Joy Cafe
03.2021 - Current
Head Barista
Harvest Cafe
09.2019 - 02.2021
General Manager
Black & White Coffee
03.2018 - 09.2019
Head Barista/Shift Manager
Uncommon Cafe
01.2017 - 03.2018
Shift Manager/Barista
Supreme Supreme
02.2016 - 12.2017
Theatre Teacher
Big Little Theatre Company
01.2010 - 12.2012
Associate of Arts - Acting
Hagley Theatre Company
NCEA University Entrance -
Ashburton College