Jack Shay
ALDERLEY
Summary
Diligent with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. I excel in high-pressure situations, prioritising critical thinking and effective communication, while ensuring fair play and sportsmanship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cricket + Rugby Coach
Marist College Ashgrove
01.2025 - Current
- Enhanced player skills with focused individual coaching sessions tailored to each player''s needs.
- Fostered a strong team culture with effective communication techniques for better on-field cooperation and understanding.
- Developed relationships with players to provide ongoing support and encouragement.
Rugby Referee
QRRA
04.2022 - Current
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
Cleaner/Customer Service
Rufus King Seafoods
12.2020 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Advanced Business - Business
University of Queensland
Brisbane, QLD09-2028
Skills
- Critical thinking
- Strong communication skills
- Active listening
- Problem resolution
- Time management
- Teamwork and cooperation
- Leadership qualities
- Decision-making skills
Accomplishments
- Marist College Ashgrove College Vice-Captain Mission (2024)
- 200+ MATES hours (Community service hours)
- Volunteered for St Vincent De Paul, Rosies, FareShare, Respite Home Visits
- Father Walter Cain Memorial Trophy for Contribution to College Mission recipient (2024)
- Achieved 93.05 ATAR
- Open Swimming 2023-2024
Certification
- QCE
- Blue Card
- Certificate II in Workplace Skills
Timeline
Cricket + Rugby Coach
Marist College Ashgrove
01.2025 - Current
Rugby Referee
QRRA
04.2022 - Current
Cleaner/Customer Service
Rufus King Seafoods
12.2020 - Current
Bachelor of Advanced Business - Business
University of Queensland
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