Jack Singleton
Sydney,NSW
Summary
I am a third year student at the Australian National University seeking casual employment in customer service and hospitality. I have extensive experience in customer service roles, including a head bartender position, a builders labourer, retail assistant and cashier . I am friendly and committed to enhancing customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
Queenies Cocktail Bar
2023.06 - Current
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Managed a team of over 15 staff. Including bar staff and floor staff.
Major Events, Bar, Customer Service
GEMA Group
2022.05 - 2023.06
- Skilled at working independently and collaboratively in a team environment.
- Having to move to new environments each week (different vendors and bars), making me easily adaptable.
- Pouring beers and serving food
Builder's Assistant/labourer
Copperwood Constructions
2022.11 - 2023.02
- Enhanced project efficiency by implementing streamlined construction processes and effective communication strategies.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
P/T Sales Assistant
General Pants
2021.12 - 2022.09
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Builder's Assistant/labourer
Copperwood Constructions
2022.06 - 2022.08
- Vacation work
P/T Cashier, Refilling Stock
Supabarn Annandale
2019.06 - 2019.11
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Business Administration And Arts - Arts And Economics
Australian National University
Canberra, ACT06.2026
High School Diploma -
Newington College
Sydney, NSW11.2021
Skills
- Good interpersonal and communication skills – listening, questioning, giving and following instructions, customer service, dealing positively with different types of people.
- Problem solving, with good math’s skills
- Teamwork and collaboration
- Able to delegate tasks to other workers to help improve productivity and speed of work.
Personal Qualities
- Good communicator, confident interpersonally
- Friendly, positive outlook
- Initiative and goal-focused
- Conscientious, well-organised, reliable and punctual
Personal Information
Date of Birth: 12/05/03
References
- Samuel Burn, Supervisor at Queenies, 0467 025 858
- Pam Howarth, Owner of Queenies, 0420 825 621
- Todd Copperwood, Owner of Copperwood constructions, 0418 293 979
Certification
Responsible Service of Alcohol
Languages
Spanish
Limited Working
Timeline
Head Bartender
Queenies Cocktail Bar
2023.06 - Current
Builder's Assistant/labourer
Copperwood Constructions
2022.11 - 2023.02
Builder's Assistant/labourer
Copperwood Constructions
2022.06 - 2022.08
Major Events, Bar, Customer Service
GEMA Group
2022.05 - 2023.06
P/T Sales Assistant
General Pants
2021.12 - 2022.09
P/T Cashier, Refilling Stock
Supabarn Annandale
2019.06 - 2019.11
Bachelor of Business Administration And Arts - Arts And Economics
Australian National University
High School Diploma -
Newington College
Responsible Service of Alcohol
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