Jack Soames

• Provided emotional support for patients and their families during times in need, creating a better experience for our patients.
• Navigated Alice Springs hospital efficiently during patient triage and discharge, minimising wait times for patients during transfers between departments.
• Conducted thorough equipment checks before each shift, ensuring proper stock and expiry of all products, confirmed correct operation of functional equipment in the ambulance.
• Demonstrated adaptability by effectively handling a wide range of situations, including difficult patients or unexpected emergencies.
• Ensured patient safety by strictly adhering to infection control and transport procedures.
• Assisted in lifting and transferring patients by using all recommended equipment and procedures, such as the ELK lifting cushion or slide sheets.
• Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or ambulances.
• Communicated with patients, family members and healthcare staff to coordinate patient care and transport.
• Contributed to a positive workplace culture by maintaining professionalism at all times, even during high-stress situations.

• Operations: establishing & maintaining event operations, communications, customer care, clinical equipment
• First responder care & assessment
• Advanced resuscitation & oxygen therapy
• Pain management and analgesia administration
• Continued professional development and training
• Completion of ER22 program
• Completion of child safety and awareness program
• Completion of vulnerable & elder abuse program
• Attended many events, engaging with community and delivering first aid as required
• Responded to emergency situations and accidents, providing first aid and contacting emergency services when necessary
• Monitored patient vital signs and provided first aid when needed

• Greeted customers in a friendly and professional manner
• Engaging with a diverse range of customers
• Handled customer complaints calmly and professionally, in a
  timely manner
• Recognised and responded to an individual's needs
• Mental health awareness and importance of 'time for self'
• Ensured compliance with Australian codes and standards
• Installed, maintained, and repaired electrical systems, equipment and components
• Developed detailed schematics for new electrical systems

Going into business as an Electrical Contractor reflects my greatest achievement and time for self-development. With such a diverse customer profile, it was important to understand and respect an individual’s needs and requirements. I was exposed to people of all ages, from many cultural and religious backgrounds. Engaging in meaningful conversation and actively listening to the customer was essential to build a trusting relationship and progress with the job. I was able to use much of this customer interaction to improve on social skills such as emotional intelligence, learning how self-awareness and
self-control can be used to calmly overcome challenges and conflict in the workplace.

An important skill that I learned during this period was to recognise and prioritise mental health. Early recognition and intervention before burnout ensured that I was performing at my best and delivering my best. This is exceptionally important for me as a healthcare worker, as my patients and colleagues are dependent on my actions.

• Demonstrated a strong work ethic and supported the team
• Team leading, project management and quality control
• Compliance with workplace health and safety
• Created many reports and documents for projects and jobs
• Large multi-floor project installations
• Coordinated with other trades to ensure efficient and accurate
  completion of projects
• Diagnosed and repaired complex mechanical and electrical
  malfunctions
• Identified and resolved electrical system issues in a timely manner

My experience above allowed me to develop myself, reflecting on my character and how to incorporate that into a team position. I was able to build on skills such as effective communication, problem-solving, active listening, and leadership. Coupled with a positive attitude and good work ethic, I believe this promoted our team to complete tasks, meet goals, and go home safely. These skills are directly transposable to the healthcare system where the workforce depend on teamwork and good communication.

Fault finding electrical systems is in many ways like assessing and diagnosing a patient. You cannot see inside many systems or
components, so you are collecting the evidence that you can, analysing the evidence that you can, and working to a diagnosis that helps to locate or rectify a fault. Whilst there are special tools and equipment to help collect this evidence, you also develop skills for abstract thinking and pattern recognition , which help analyse the situation. These “soft skills” for problem solving would prove useful to that of patient assessment. An example of this might be in a patient that has missed a dialysis appointment, and the resulting hyperkalaemia has caused ECG
changes that may otherwise indicate a myocardial infarction.

• Following safety regulations and standards to ensure safe working conditions
• Adherence to many installation standards, such as AS3000:2008
• Hazardous Area works, complying to AS-NZS 60079
• Installation of works in the commercial and industrial sectors
• Read and interpret electrical drawings and diagrams
• Calculated load capacity, voltage drops, and other electrical
  parameters
• Maintained accurate records of electrical projects

The electrical industry is regulated by many Australian standards, regulations, and policies. Adhering to this multi-level administration and regulation could be compared to a St. John Ambulance employee that works in compliance with the St. John Clinical Practice Guidelines, the Ahpra shared Code of Conduct, and information from the World Health Organization.

My experience with hazardous areas has developed awareness to promptly identify potential hazards, such as entering a confined environment that may have toxic gases. My hand skills developed from trade work will have benefit to me as a healthcare worker, the fine motor control skills may help with precision tasks such as IV cannulations, whilst the mechanical ability may help to promptly build airway interventions in a time critical situation.

My ability to read complex drawings and schematics would prove useful for the interpretation of complex data such as ECG readings, medical flowcharts and diagrams, or product information and guidelines. The mathematical competence required for designing and fault-finding electrical systems will also benefit me working as a Patient Transport Officer and future Paramedic. Examples of this may include drug dose calculations, unit conversions, interpreting charts and statistics, or cardiovascular calculations such as mean arterial pressure.

• Develop and implement safety procedures to ensure a safe work environment
• Follow standards and procedures to determine the best work
  methods
• Maintain high level of safety by use of PPE and Job Safety Analysis documentation
• Read and interpret engineering drawings and schematics
• Producing accurate records of maintenance and repair activities

These skills were able to reinforce the importance of health and safety, documentation, and record keeping early on in my working career. I regularly performed risk analysis and job safety analysis to ensure compliance with occupational policies and procedures, which also promoted the correct and appropriate use of PPE very quickly for me.

My experience in these areas would be invaluable to pre-hospital care, holding a high regard to personal safety, team safety, and patient safety, whilst complying with employer and occupational guidelines.