Jack Suthers
Sydney,Australia
Summary
Offering a diversified skillset in project planning, client relationship management, problem solving and leadership. Graduate in Marketing and International Business, keen to build on current skill set and be a part of a hardworking and dedicated team. Living abroad over the past 3 years, working remotely has made me highly self sufficient and experienced in dealing with new situations. Retuning to Australia, my ambition is to launch the next stage of my career with focus on brand strategy.
Overview
10
10
years of professional experience
Work History
Senior Survey Programmer /Project Manager
CRNRSTONE
Sydney, Australia
01.2015 - Current
- Managing delivery of client projects via quantitative and qualitative research design.
- Coordinating with internal and external stakeholders to meet delivery of fast turn around projects.
- Create custom analytical reports from research data.
- Creatively solving client related project problems.
- Provide technical training for survey programming and design for new recruits.
- Implemented process improvements, boosting performance in project results and team efficiency.
- Panel management of 110,000+ person database
Operations Manager
CRNRSTONE
Sydney, Australia
09.2019 - 09.2020
- Senior Management role; overseeing planning/programming team
- Coordinating delivery for a high turnover of projects with management team.
- Provided leadership, insight and mentoring to employees and supply knowledge of various company processes. Led team through changes / difficulties of COVID-19
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships and build an effective team.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved company performance of quantitative studies, seeing an increase in overall sales.
- Presented performance and productivity reports to directors.
- Analyzed data from daily reports to identify trends in production performance metrics.
Client Manager
CRNRSTONE
Sydney, Australia
02.2019 - 08.2019
- Worked closely with clients on a day-to-day basis to deliver valuable insights from our respondents.
- Developed relationships with clients increasing brand loyalty through understanding client expectations and preferences.
- Collaborated with internal teams such as planning, recruitment and finance to ensure successful delivery of projects within budget constraints.
Market Research Recruiter
CRNRSTONE
Sydney, Australia
05.2014 - 01.2015
- Customer service role, team work focused to achieve efficient and accurate research results for clients, meeting and managing quotas and project requirements.
Business Administration Trainee
CRNRSTONE
Sydney, Australia
01.2014 - 01.2015
- Provided administrative support for management team and day-to-day operations of the business.
Education
Bachelor Commerce - International Business And Marketing
University of Wollongong
07-2019
Business Services - Certificate 3 Administration -
Australian College of Commerce & Management
01.2015
Skills
- Business relationship management
- Data analytics
- Strategic problem solving
- Team performance management
- Process management
- Panel management
- Qualitative and quantitative research design
- Cross-Cultural team management
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Photography
- Surfing / Skateboarding / Snowboarding
- Art & music events and expositions
- Language sharing
Timeline
Operations Manager
CRNRSTONE
09.2019 - 09.2020
Client Manager
CRNRSTONE
02.2019 - 08.2019
Senior Survey Programmer /Project Manager
CRNRSTONE
01.2015 - Current
Market Research Recruiter
CRNRSTONE
05.2014 - 01.2015
Business Administration Trainee
CRNRSTONE
01.2014 - 01.2015
Bachelor Commerce - International Business And Marketing
University of Wollongong
Business Services - Certificate 3 Administration -
Australian College of Commerce & Management
Personal Information
- Date of Birth: 04/08/93
- Nationality: Australia
References
References available upon request.
Personal Information
- Date of Birth: 04/08/93
- Nationality: Australia
References
References available upon request.
Similar Profiles
Ralph FontanosRalph Fontanos
Kitchen Hand at Craigcare GroupKitchen Hand at Craigcare Group
James RussoJames Russo
Student at Full TimeStudent at Full Time
WIN VARARUTSUPAGULWIN VARARUTSUPAGUL
Business Development Manager at Peninsula Group – Bright HRBusiness Development Manager at Peninsula Group – Bright HR
Ali FarazAli Faraz
Crew Member at McDonald's BankstownCrew Member at McDonald's Bankstown
Jason EspinosaJason Espinosa
Senior Survey Programmer/Analyst at InsientSenior Survey Programmer/Analyst at Insient