Jack Verkerk
Morningside,QLD
Summary
I pride myself as an enthusiastic individual with a desire to move into a sales profession.
Adept at achieving customer satisfaction and creating opportunities to increase revenue, as demonstrated at The Bulimba Golf Club, I excel in team collaboration and customer relations.
Through experience of working in Hospitality, successfully mentored staff and made strategical changes, fostering towards a positive and efficient work environment. Driven to build superior customer relations and contribute towards company growth. Desiring to be innovative in leveraging extensive knowledge of products as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
Work History
Bar Manager
Bulimba Golf Club
12.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Negotiated with suppliers to secure more favourable pricing, enhancing profit margins.
Cocktail Bartender
Old Mr Rabbit
09.2023 - 12.2023
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Floor Manager
Coco's Outback
01.2023 - 08.2023
- Managed team of 10+ employees to maintain smooth-running operations of venue floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedure multiple times weekly by balancing cash drawers and reconciling credit card transactions.
- Created inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed store inventory and stock levels to maintain availability of products.
Cocktail Bartender / Restaurant Server
Coco's Outback
07.2022 - 01.2023
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Personal Assistant to the Owner
Aussie Home Loans
01.2022 - 06.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Bartender / Golf Operations
Bulimba Golf Club
03.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
Education
High School Diploma -
Henley High School
Henley Beach, SA10.2019
Vocational Education And Training (VET) - Certificate III in Sport
Australian College of Sport
Adelaide, SA09.2019
Skills
- Team Leadership
- Training and mentoring
- Independent Working
- Event Coordination
- Problem-Solving
- Liquor Law Compliance
- Inventory Management
- Calm and Pleasant Demeanour
- Excellent Patron, Member & Supplier Relations
Timeline
Bar Manager
Bulimba Golf Club
12.2023 - Current
Cocktail Bartender
Old Mr Rabbit
09.2023 - 12.2023
Floor Manager
Coco's Outback
01.2023 - 08.2023
Cocktail Bartender / Restaurant Server
Coco's Outback
07.2022 - 01.2023
Personal Assistant to the Owner
Aussie Home Loans
01.2022 - 06.2022
Bartender / Golf Operations
Bulimba Golf Club
03.2021 - 06.2022
High School Diploma -
Henley High School
Vocational Education And Training (VET) - Certificate III in Sport
Australian College of Sport
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