Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jack Waterhouse

Terrigal,NSW

Summary

Dynamic professional with extensive experience in beverage preparation and inventory management at The Chatswood Club. Proven ability to enhance customer service standards and resolve conflicts effectively. Skilled in POS operation and cash handling, consistently delivering exceptional service while fostering strong team relationships. Committed to operational excellence and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Bartender/Gaming Attendant

Terrigal Beach House
Terrigal, NSW
03.2022 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Attended regular training sessions to stay updated on new products or trends.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided drink suggestions to customers based on their preferences.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Poured wine, beer, and cocktails for patrons.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.

2IC Manager

The Chatswood Club
Chatswood, Sydney, NSW
06.2009 - 06.2017
  • Developed systems to increase efficiency of operations.
  • Developed strategies for improving customer service standards.
  • Organized meetings and events related to business operations.
  • Reviewed work processes and identified areas for improvement.
  • Coordinated with other departments to ensure smooth workflow.
  • Managed daily activities within the department according to deadlines.
  • Created detailed documentation of all procedures related to job duties.
  • Communicated regularly with vendors regarding supply needs.
  • Recruited qualified candidates for open positions within the department.
  • Identified and resolved operational issues.
  • Provided training and guidance to new employees.
  • Resolved customer complaints in a timely manner.
  • Led team meetings to discuss current projects, goals, and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cafe Manager

Fina Espresso Bar
Chatswood, Sydney, NSW
01.1998 - 12.2004
  • Resolved conflicts between team members in a professional manner.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.

Education

School Certificate -

Chatswood High School
Chatswood, NSW
12-1998

Skills

  • Beverage preparation
  • Inventory management
  • POS operation
  • Customer service
  • Cash handling
  • Drink recommendations

Affiliations

  • REFEREE : Simon Allsopp - 0408 251 734
  • OTHER REFERENCES AVAILABLE ON REQUEST

Timeline

Bartender/Gaming Attendant

Terrigal Beach House
03.2022 - Current

2IC Manager

The Chatswood Club
06.2009 - 06.2017

Cafe Manager

Fina Espresso Bar
01.1998 - 12.2004

School Certificate -

Chatswood High School

Similar Profiles

CREATE PROFILE
Jack Waterhouse