Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Whild

Summary

Proven track record in enhancing customer satisfaction through expert interpersonal skills. Skilled in critical thinking with the ability to adapt to adverse situations and respond efficiently. I exhibit excellent communication skills with both colleagues and customers, with a dedication to optimising customer satisfaction. I have proven my ability to adapt to new environments and procedures seamlessly within my experience in a variety of workforces.

Overview

5
5
years of professional experience

Work History

Store Assistant

Aldi
01.2023 - Current
  • Increased store efficiency by updating and maintaining accurate inventory records and restocking merchandise as needed
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand and increasing sales
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction
  • Answered questions about store policies and addressed customer concerns over the phone and in store

Lifeguard

Pelican Park Recreation Centre
01.2023 - 04.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules
  • Responded to emergency situations in a timely, efficient manner

Customer Service Team Member

McDonald's
03.2019 - 12.2022
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently
  • Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions
  • Resolved product or service issues by identifying customer's complaints, determined the cause of the problem and selecting best solution for the situation

Education

VCE - Year 12 Graduate

Mornington Secondary College
Mornington, VIC
11.2022

Certificate III - Business Studies

Chisholm Tafe
Frankston
10.2022

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Conflict Resolution
  • Professional telephone demeanour
  • Service Upselling

Timeline

Store Assistant

Aldi
01.2023 - Current

Lifeguard

Pelican Park Recreation Centre
01.2023 - 04.2023

Customer Service Team Member

McDonald's
03.2019 - 12.2022

VCE - Year 12 Graduate

Mornington Secondary College

Certificate III - Business Studies

Chisholm Tafe
Jack Whild