Jack Whittaker
Doonbah
Summary
Customer Experience Professional with comprehensive expertise in enhancing customer satisfaction. Strong focus on team collaboration, delivering impactful results, and adapting to changing needs. Skilled in conflict resolution and communication ensuring exceptional service. Reliable and flexible, consistently driving positive outcomes and fostering customer-centric environment.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Officer
Richmond Valley Council
01.2024 - Current
- Assisted in resolving customer inquiries, enhancing satisfaction through effective communication.
- Supported team in gathering customer feedback to identify service improvement opportunities.
- Collaborated with colleagues to streamline processes, increasing operational efficiency.
- Participated in training sessions to improve knowledge of products and services offered.
- Engaged with customers directly to provide product information and service recommendations.
- Contributed to maintaining a positive brand image through professional interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Hospitality Worker
Evans Head Fish Centre
2024 - 2024
- Provided exceptional customer service to enhance guest satisfaction.
- Adapted quickly to changing customer needs during peak service hours.
- Supported inventory management by restocking supplies as needed.
- Engaged with guests to create a welcoming atmosphere and address inquiries.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Volunteer
Neigbourhood Centre (Be Connected Program)
2022 - 2024
- Facilitated volunteer training sessions, enhancing participant knowledge of organizational goals and procedures.
- Maintained accurate records of volunteer hours and contributions to improve reporting efficiency.
- Evaluated program effectiveness through feedback collection, driving continuous improvement in operations.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
Certificate III - Business Administration
TAFE NSW
NSW02-2025
High School Diploma -
Evans River K-12 Community School
Evans Head, NSW09-2023
Skills
- Patience and composure
- Exceptional communication
- CRM software expertise
- Teamwork and collaboration
- Customer service
- Multitasking
- Computer skills
- Money handling
Timeline
Customer Experience Officer
Richmond Valley Council
01.2024 - Current
Hospitality Worker
Evans Head Fish Centre
2024 - 2024
Volunteer
Neigbourhood Centre (Be Connected Program)
2022 - 2024
Certificate III - Business Administration
TAFE NSW
High School Diploma -
Evans River K-12 Community School