Jack Wooldridge
GOOBURRUM,Australia
Summary
Dynamic Gaming & Wagering Technician at Accurate Currency Equipment with expertise in system troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through effective communication and hands-on problem-solving. Skilled in low-voltage wiring and project management, consistently delivering high-quality service and maintaining safety compliance in fast-paced environments. Dependable professional with a strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality, and always professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gaming & Wagering Technician
Accurate Currency Equipment
Bundaberg , QLD
08.2024 - Current
- Qualified and licensed gaming repair technician, responsible for troubleshooting, repairing, and maintaining Pokie machines, TAB, Keno, and Lotto equipment.
- As well as various cash handling machines, such as ATMs, note counters, TCRs, and CRTs.
- Low-voltage electrical work, data, and communication cabling are also involved.
- Highly engaging and critical spontaneous thinking skills.
- Major practical projects, i.e.,
- Redesigning and Constructing Pokie Gaming Rooms.
- Operated specialized diagnostic tools used to identify system faults.
- Kept records of parts and equipment used in projects to update inventory.
- Completed scheduled appointments on time to drive quality service.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Conducted preventive maintenance procedures according to established schedules.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Retail Staff Member
Coles
Bundaberg , QLD
10.2021 - 08.2024
- Shopping and delivering click-and-collect orders, loading and unloading delivery trucks, organizational and spontaneous thinking skills, computer skills, customer service, and money handling.
- Online Team Member and General Worker
- Maintained positive working relationship with fellow staff and management.
- Conducted data entry tasks with high attention to detail and accuracy.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Performed basic bookkeeping tasks, including invoice processing and expense tracking.
- Maintained detailed records of all customer interactions.
- Answered phone calls and routed correspondence to appropriate staff members.
- Built and maintained working relationships with peers and upper management.
- Collaborated with other departments to ensure efficient workflow processes.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Trained newly hired employees regarding company policies and operations.
- Maintained inventory levels of supplies, placing orders when necessary.
- Responded to customer queries and complaints to promote overall satisfaction.
- Processed payments, issued receipts and provided change.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Golf Shop Assistant
Craig Swift Golf Professional
Bundaberg, QLD
12.2020 - 12.2020
- Work Experience.
- Customer service, stock control, and answering telephone inquiries.
- Prepared special orders for customers who requested specific items not in stock.
- Answered store and merchandise questions and led customers to wanted items.
- Organized merchandise displays to maximize sales potential.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with selecting golf apparel, equipment, and accessories.
- Greeted customers to determine wants or needs.
- Processed customer payments using cash registers, credit card machines, and other payment methods.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured that all products were accurately tagged with prices.
- Cleaned shelves, counters and tables to maintain organized store.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Offered expert advice on golf clubs, balls, gloves, bags, carts, tees.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Greeted customers in a friendly manner upon entering the store.
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Graduate Certificate -
SHALOM CATHOLIC COLLEGE
Bundaberg, QLD10-2023
Skills
- Customer service
- Listening skills
- Cash handling
- Telephone etiquette
- Communication etiquette
- Merchandise receiving
- Leadership skills
- Analytical skills
- Hands-on skills
- Construction skills
- Hand tool skills
- Power tool skills
- Design skills
- Data skills
- Low-voltage wiring
- Communication skills
- Machinery calibration
- Attention to detail
- Software installation
- System Tests
- File and record maintenance
- Deadline oriented
- Repair services
- Problem-solving
- Gaming repairers license
- Data cabling
- Equipment maintenance
- System troubleshooting
- Inventory management
- Preventive maintenance
- Project management
- Team collaboration
- Quality control
- Data analysis
- Safety compliance
- Diagnostic testing
- Routine Inspections
- Loading and unloading
- Production scheduling
Hobbies and Interests
- Enjoyment of being outdoors
- Sports
- Travelling
- Practical activities
- Project Based Tasks
- Technology Equipment maintenance
- Design & Construction
- Practical Projects
References
- Rebecca Jenner, Shalom Teacher, 0427752133, rjenn0@hotmail.com
- Chris Roelofs, Shalom Teacher, 0403320637, christopher_roelofs@shalomcollege.com
- Josh Roberts, Co-worker @ Accurate Currency Equipment (Gaming & Wagering Technician), 0409229338, joshroberts_69@hotmail.com
Affiliations
- Competitive Sportsman
- Fishing enthusiast
- Racing enthusiast
- Blue Collar Worker
- Desire to succeed and win
Accomplishments
- High School House Leader
- High School Leadership Award
- School Awards
- Representative sports team for eight years (golf)
Certification
- Certificate III Graduate
- Manual P2 Drivers License
- RMDL & PWCL Licenses
- Gaming Repairers License
Timeline
Gaming & Wagering Technician
Accurate Currency Equipment
08.2024 - Current
Retail Staff Member
Coles
10.2021 - 08.2024
Golf Shop Assistant
Craig Swift Golf Professional
12.2020 - 12.2020
Graduate Certificate -
SHALOM CATHOLIC COLLEGE
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