Jack Wyland
Rockhampton,QLD
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at McDonald's Restaurant. Excelled in problem-solving and employee mentoring, significantly improving efficiency. Skilled in multitasking and verbal communication, adept at fostering a culture of collaboration, continuous learning and a dedication team player.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's Restaurant
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Crew Member
McDonald's Restaurant
06.2021 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
The Cathedral College
Rockhampton11.2023
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Multitasking
Employee Coaching and Mentoring
Timeline
Manager
McDonald's Restaurant
02.2024 - Current
Crew Member
McDonald's Restaurant
06.2021 - 02.2024
High School Diploma -
The Cathedral College
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