JACKELINE PIMENTEL
Canning Vale,Australia
Summary
Resourceful Food and Beverage Team Leader known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team coordination. Excel in leadership, communication, and problem-solving to enhance team performance and ensure outstanding guest satisfaction.
Overview
10
10
years of professional experience
Work History
Food and Beverage Team Leader
Hilton Hotels and resorts
Perth, WA
08.2022 - Current
- Monitored food and beverage team operations to ensure compliance with safety regulations and company standards.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Waitress
Rossos Italian restaurante
Canning Vale, WA
01.2022 - 09.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
Food and Beverage Attendant
Pinnacle people
, Australia
01.2021 - 07.2022
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained a positive attitude towards coworkers and customers at all times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Waitress
RENDEZVOUS HOTEL
Scarborough, Australia
01.2015 - 01.2016
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained a positive attitude towards coworkers and customers at all times.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Education
Leadership and Management -
Keystone Collage
Perth01.2017
Diploma -
AICT Collage
Perth, WA01.2015
Advanced Diploma - English
Kaplan International Colleges
Perth, WA01.2014
Degree - Tourism
CIETH University
01.2010
Skills
- Reliable
- Punctual
- Hospitality
- Ability to take instructions
- Understanding of policy & procedures related to food
- Hygiene
- Health
- Quick learner
- Hard worker
- Teamwork
References
Glaucio Netto, Little C's manager, 0405781948
Languages
- Portuguese, Fluent
- English, Advanced
Availability
Part time
Timeline
Food and Beverage Team Leader
Hilton Hotels and resorts
08.2022 - Current
Waitress
Rossos Italian restaurante
01.2022 - 09.2024
Food and Beverage Attendant
Pinnacle people
01.2021 - 07.2022
Waitress
RENDEZVOUS HOTEL
01.2015 - 01.2016
Leadership and Management -
Keystone Collage
Diploma -
AICT Collage
Advanced Diploma - English
Kaplan International Colleges
Degree - Tourism
CIETH University
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