Summary
Overview
Work History
Education
Skills
Professionalattributes
Personalattributes
Driverslicense
Tertiaryeducation
Othercourses
Employmenthistory
Hobbiesinterests
Referees
Goal
Focus
Affiliations
Accomplishments
Timeline
Generic

Jacki Baer-Howie

Camden,NSW

Summary

Focus: Training & Development - Dental Goal: To be proficient; effective and efficient in assisting my employer to reach excellent key results; maintain the highest duty of care and produce best practices whereby all benefit within the dental industry. To further advance my skills and to work as part of an intricate team by adding input into group discussions and maintaining a pro-active role in the decision making process. Skilled trainer with background in designing and conducting professional development programs. Strengths lie in understanding organizational training needs, creating customized curricula, and implementing effective learning strategies. Previous roles have seen significant improvements in employee performance and productivity as a direct result of tailored training initiatives. Possess strong communication skills, adaptability, and commitment to continuous learning.

Overview

22
22
years of professional experience

Work History

Trainer

Centaur Software
Sydney, NSW
01.2016 - 12.2016
  • Training for D4W

Dental Practice Manager

Toothsavers
Mount Annan
01.2015 - 07.2016
  • Customer service, staff training, policy development

Operations Advisor/Dental Trainer

Primary Dental
Blacktown
01.2013 - 01.2015
  • Training new Dental Assistants, infection control, stock control

Dental Receptionist/Receptionist

Primary Dental
Ingleburn
01.2011 - 01.2013
  • Receptionist procedures, customer service, stock control

Dental Reception/Dental Assistant

Queen Street Dental Care
Campbelltown
01.2010 - 01.2011
  • Reception procedures, dental assisting, infection control

Dental Receptionist/Assistant

Singleton Dental Care
Singleton
01.2009 - 01.2010
  • Administration, stock control, dental assisting

Dental Assistant

Queen Street Dental Surgery
Campbelltown
01.2008 - 01.2009
  • Assisting Dentist, infection control, patient care

Practice Manager

Hazan's Healthy Smiles
Waverley
01.2006 - 01.2007
  • Office procedures, customer service, payroll

Dental Assistant

Blaxland Dental Surgery
Blaxland
01.2005 - 01.2006
  • Assisting Dentist, patient care, appointment scheduling

Dental Reception/Dental Assistant

Queen Street Dental Care
Campbelltown
01.2003 - 01.2005
  • Reception procedures, dental assisting, customer service

Office Manager

Allcare Dental Centre
Pyrmont
01.1998 - 01.2001
  • Office procedures, patient follow-ups, assisting Dentist

Dental Assistant

Sandra Short Dental Surgery
Double Bay
01.1998 - 01.1999
  • Assisting Dentist, reception, oral hygiene instructions

Dental Assistant

Tindale Street Dental Surgery
Penrith
01.1996 - 01.1998
  • Assisting Dentist, sterilizing procedures

Sterilizing Supervisor

Castlereagh Dental Clinic
Sydney
01.1995 - 01.1996
  • Sterilizing procedures

Dental Receptionist/Sterilising

Cessnock Dental
Cessnock
01.2010
  • Reception procedures, sterilizing, customer service

Education

Statement of National WHS General Construction Induction Training - Construction White Card

RSA Express PTY Limited
NSW
09-2021

Certificate 1V in Training And Assessment - Training And Assessing

All Australian Training
Rosebery, NSW
08-2015

Certificate 1V in Dental Assisting - Oral Health

Tafe NSW
07-2011

Certificate 111 Dental Assisting - Dental Assisting

Tafe NSW
Randwick, NSW
05-2008

Certificate 1V in Dental Assisting Oral Health - Dental Oral Health

Tafe Digital
NSW

Skills

  • Conflict resolution
  • A "can do" type attitude
  • Can lead, guide and direct
  • Follow instructions
  • Can work unsupervised or supervised
  • Work well under pressure
  • Focused
  • Goal driven
  • Customer Service
  • Creative Problem-Solving
  • Materials Preparation
  • Payment Collection
  • Proficient in D4W Software
  • Training initiatives
  • Subject matter expertise
  • Training Needs Analysis
  • New Hire Training
  • Train-the-Trainer
  • Training Video Production
  • Leadership Development
  • Employee Interviewing
  • Budget Administration
  • Orientation and Onboarding
  • Attention to Detail
  • Team Collaboration
  • Professionalism
  • Excellent Communication
  • Compliance Training
  • Adaptability
  • Work in high volume areas
  • Honest & trustworthy
  • Reliable
  • Dependable
  • Dedicated
  • Empathic listener
  • Confident
  • Hard working
  • Excellent interpersonal skills
  • Self-determined and motivated
  • Innovative

Professionalattributes

  • Conflict resolution
  • Apply First Aid
  • A “can do” type attitude
  • Can lead, guide and direct by example
  • Computer literate
  • Follow instructions
  • Can work unsupervised or supervised
  • Focused
  • Goal driven
  • Customer Service
  • Problem solver
  • Work in high volume areas

Personalattributes

  • Honest & trustworthy
  • Reliable
  • Dependable
  • Dedicated
  • Empathic listener
  • Friendly
  • Knowledgeable about communities
  • Confident
  • Intelligent
  • Hard working
  • Good communicator
  • Excellent interpersonal skills
  • Self-determined and motivated
  • Innovative

Driverslicense

C, Gold, 15/7/2028

Tertiaryeducation

  • Randwick College of TAFE, 2006 - 2007, Certificate 111 – Dental Assisting Traineeship, With Distinction
  • Randwick College of TAFE, 2007, Senior First Aid Certificate
  • OTEN – TAFE Strathfield, 2010 – 2011, Certificate 1V, Advanced Standing
  • All Australian AAT, 2015, Certificate 1V, Training & Assessment, Pass

Othercourses

  • Westmead Hospital, 2007, Statement of Attendance Forensic Dentistry for the Dental Assistant
  • First Aid (update), 2016, Certificate
  • ADT – National, Infection Control (update) for the Dental Practice, 2016, Certificate (3hour non-clinical course)
  • NSW Infection Control – Practical Workshop, 1998
  • Dental Assistant Education Committee, 2008
  • Front Office Training – Workshop, 2006
  • NSW DAA Annual Conference, 2007
  • Sydney Olympics 2000 (Volunteer Dental Assistant)

Employmenthistory

  • Centaur Software, Trainer for D4W, Sydney/NSW, 2016 - current
  • Toothsavers, Dental Practice Manager, Mount Annan, 2015 - 07/2016
  • Primary Dental, Operations Advisor/Dental Trainer, Blacktown, Brookvale, Castle Hill, Rouse Hill, Charlestown (Newcastle), Port Macquarie, Phillip, Belconnen, Mt. Druitt, Chatswood, Fairfield, Wentworthville, Bondi, Maroubra, Merrylands, 2013 - 2015
  • Primary Dental, Dental Receptionist/Receptionist, Ingleburn, 2011 - 2013
  • Queen Street Dental Care, Dental Reception/Dental Assistant, Campbelltown, 2010 - 2011
  • Cessnock Dental, Dental Receptionist/Sterilising, Cessnock, 2010
  • Singleton Dental Care, Dental Receptionist/Assistant, Singleton, 2009 - 2010
  • Queen Street Dental Surgery, Dental Assistant, Campbelltown, 2008 - 2009
  • Hazan’s Healthy Smiles, Practice Manager, Waverley, 2006 - 2007
  • Blaxland Dental Surgery, Dental Assistant, Blaxland, 2005 - 2006
  • Queen Street Dental Care, Dental Reception/Dental Assistant, Campbelltown, 2003 - 2005
  • Allcare Dental Centre, Office Manager, Pyrmont, 1998 - 2001
  • Sandra Short Dental Surgery, Dental Assistant, Double Bay, 1998 - 1999
  • Tindale Street Dental Surgery, Dental Assistant, Penrith, 1996 - 1998
  • Castlereagh Dental Clinic, Sterilizing Supervisor, Sydney, 1995 - 1996

Hobbiesinterests

  • Socialising with friends
  • Cooking
  • Watching my daughter compete in American Cheer
  • Reading
  • Long distant running
  • Competing in local fun runs and marathon events
  • Music
  • Gardening
  • Bike Riding
  • Movies – family interaction

Referees

  • Lauren Wilcox, Dental Trainer, 0404 159 777
  • Kylie Rummler JP, Legal Secretary, 0412 010 579
  • Dr. Nathalie Hazan, Dentist, (02) 9389 4099 (w)
  • Dr. Emmanuel Paneras, Dentist, (02) 4739 4185 (w)

Goal

To be proficient; effective and efficient in assisting my employer to reach excellent key results; maintain the highest duty of care and produce best practices whereby all benefit within the dental industry. To further advance my skills and to work as part of an intricate team by adding input into group discussions and maintaining a pro-active role in the decision making process.

Focus

Training & Development - Dental

Affiliations

Compete in Challenge walks

Train in the gym 6 days a week

Health and nutrition conscious

Enjoys the outdoors and fresh air

Enjoy travelling

Accomplishments

  • Completed half marathon
  • Frequent gym challenges
  • Raised a daughter whilst working fulltime

Timeline

Trainer

Centaur Software
01.2016 - 12.2016

Dental Practice Manager

Toothsavers
01.2015 - 07.2016

Operations Advisor/Dental Trainer

Primary Dental
01.2013 - 01.2015

Dental Receptionist/Receptionist

Primary Dental
01.2011 - 01.2013

Dental Reception/Dental Assistant

Queen Street Dental Care
01.2010 - 01.2011

Dental Receptionist/Sterilising

Cessnock Dental
01.2010

Dental Receptionist/Assistant

Singleton Dental Care
01.2009 - 01.2010

Dental Assistant

Queen Street Dental Surgery
01.2008 - 01.2009

Practice Manager

Hazan's Healthy Smiles
01.2006 - 01.2007

Dental Assistant

Blaxland Dental Surgery
01.2005 - 01.2006

Dental Reception/Dental Assistant

Queen Street Dental Care
01.2003 - 01.2005

Office Manager

Allcare Dental Centre
01.1998 - 01.2001

Dental Assistant

Sandra Short Dental Surgery
01.1998 - 01.1999

Dental Assistant

Tindale Street Dental Surgery
01.1996 - 01.1998

Sterilizing Supervisor

Castlereagh Dental Clinic
01.1995 - 01.1996

Statement of National WHS General Construction Induction Training - Construction White Card

RSA Express PTY Limited

Certificate 1V in Training And Assessment - Training And Assessing

All Australian Training

Certificate 1V in Dental Assisting - Oral Health

Tafe NSW

Certificate 111 Dental Assisting - Dental Assisting

Tafe NSW

Certificate 1V in Dental Assisting Oral Health - Dental Oral Health

Tafe Digital
Jacki Baer-Howie