Jacki McCormack

• Resolved customer complaints or answered customers' questions.
• Greeted visitors and clients in a professional manner.
• Responded promptly to emails from customers regarding their inquiries.
• Taking calls from customers and assisting with queries regarding purchase of Windows and Doors for Renovtions and New builds
• Organized and maintained hard copy files in an efficient manner.
• Coordinated with Manager re methods to achieve goals.
• Prepared Quotes for customers and emailed
• Placed orders for Builders/Handyman
• Reconciled Bank
• Ordering of Stock - Timber and Aluminium Windows and Doors
• Any task as required
• MYOB Retail and MYOB AccountRight
• Word, Excel, Outlook

• Greeted and checked in patients, updating patient information in computer system.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Routed laboratory or diagnostic results to appropriate staff.
• Compiled and coded patient information or data in appropriate computer system.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Communicated with patients with compassion while keeping medical information private.
• Scheduled and confirmed patient appointments and consultations.
• Straightened up waiting room to maintain neat and organized space.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Called patients to confirm scheduled appointments and obtain additional details.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• End of day checking all treatment rooms and filling up of any materials required

I did work at this practice many years ago. At the time it was all covered by Medicare and no payments were required. When i started there I did have Reception experience but No Medical experience and I did pick this up quite quickly. This was a brand new clinic and there was only myself and another lady who worked there.

The computer system we used was Pracsoft and Medical Director.