Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Certification
Timeline
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Jackie Brown-Dawson

Brisbane,QLD

Summary

Dynamic and results-driven barista with extensive experience at Soul Origin, excelling in cash handling and team leadership. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in inventory management and training, consistently optimizing operations in fast-paced environments. Enthusiastic about fostering teamwork and improving business performance. With a current goal of becoming a real estate agent.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Worker & Barista

Soul Origin
Chermside, QLD
11.2021 - Current

Soul Origin has provided many skills that are necessary for a fast -paced environment. Some skills learnt from being a shift leader include, opening and closing store alone effectively, handling cash, prepare and clean up the store, supervise other employees.

  • Worked with managers to report and resolve customer issues or concerns.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Analyzed business performance data and forecasted business results for upper management.

Barista

Zaraffas
Brisbane, QLD
07.2024 - 11.2024
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Education

High School - Graduated Year 12

Bracken Ridge State High School
Bracken Ridge
11-2024

Skills

  • Fully Trained Barista
  • Communication
  • Money Handling
  • Quick Math
  • Team Work
  • Enthusiastic
  • Quick Learner
  • Time Management
  • Food Handling
  • Customer service
  • Team collaboration
  • Inventory management
  • Team coordination
  • Training and mentoring

References

Sym, Owner of Soul Origin Chermside, 0411 745 437

Leadership Experience

Currently a junior manager at Soul Origin, where I manage staff effectively during rushes, opening and closing.

Certification

  • Completed RSA certificate
  • Currently on P2 licence QLD

Timeline

Barista

Zaraffas
07.2024 - 11.2024

Front of House Worker & Barista

Soul Origin
11.2021 - Current

High School - Graduated Year 12

Bracken Ridge State High School
Jackie Brown-Dawson