Summary
Overview
Work History
Education
Skills
References
Timeline
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Jackie Byrne

Gisborne

Summary

High level of organisation and time management skills with a positive attitude, strong work ethic and interpersonal skills. Able to lead and assist others in challenging circumstances and remain calm in demanding situations. An excellent communicator, able to relate well with others and respond effectively to enquiries. Able to work as part of a team and autonomously in a professional manner, with an aptitude for adjusting communication style to a diverse internal and external client base to build relationships. Determined, hardworking, detail orientated, and results focused with uncompromised integrity. Seeking to make a commitment to provide quality outcomes and support in an innovative and client focused organisation.

Overview

23
23
years of professional experience

Work History

Administration Manager

Matrix Medical Imaging (7 Sites)
01.2023 - Current
  • Responsible for planning, streamlining, and executing administrative workflows and procedures for all 7 Radiology sites
  • Personnel recruiting, onboarding, and training
  • Help desk support and account activation for external medical providers
  • Scheduling, invoicing, staff management, accounting, invoice processing, financial and analytical reporting, account reconciliation, rostering, complain handling, payroll & timesheet/leave approval
  • Oversees day-to-day office and facility operations, coordinating and communicating with executive leadership team and directors
  • Utilised a wide range of software applications to streamline practice processes
  • Developed and implemented procedures to ensure smooth running and effective functioning of all practices
  • Answer client calls and book appointments.

Clinical Trials Booking & Billing Officer

Peter MacCallum Cancer Centre
03.2018 - 06.2023
  • Provide specialist advice regarding billing processes to internal and external stakeholders
  • Collaborated with sales and accounting departments to resolve discrepancies, improving overall financial performance.
  • Contributed to team goals by cross-training as backup for colleagues during peak periods or absences.
  • Investigate effective billing systems at use in other institutions for clinical trial related procedures
  • Maintained detailed records of all billable items, ensuring accurate charges were applied consistently across clients.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • All Medical Reception duties including booking of all Nuclear Medicine, CT, MRI, Ultrasound, and interventional procedures
  • Generate relevant reports to be tabled at committees reviewing revenue recognition in Cancer Imaging
  • Apply up to date expert knowledge of Medicare legislation pertaining to patient billing
  • Contribute to environment that promotes quality customer service to both internal and external stakeholders
  • Assist Operations Director – Cancer Imaging with periodic reporting.
  • Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry resulting in 75% reduction in billing errors
  • Streamlined billing process for increased efficiency through implementing electronic invoicing systems.

Medical Administration

DiagnostiCare Radiology
07.2019 - 06.2022

Office Manager/Venue Manager

Melbourne
01.2013 - 03.2018

Reservations Consultant

Kumuka Worldwide PTY LTD, Melbourne
06.2008 - 10.2009

Senior Corporate Travel Consultant/ CMI Auditing

Carlson Wagonlit Travel, Melbourne
01.2001 - 01.2007

Education

High School Diploma -

Braemar College
Woodend, VIC

Advanced Diploma - Tourism And Travel Management

William Angliss Institute of TAFE
Melbourne, VIC

Skills

  • Employee Management
  • Calendar Management
  • Hiring and Training
  • Payroll
  • Project Planning
  • Travel Coordination
  • Meeting Coordination
  • Documentation And Reporting
  • Team Building and Motivation
  • Budgeting and financial management

References

Available on request

Timeline

Administration Manager

Matrix Medical Imaging (7 Sites)
01.2023 - Current

Medical Administration

DiagnostiCare Radiology
07.2019 - 06.2022

Clinical Trials Booking & Billing Officer

Peter MacCallum Cancer Centre
03.2018 - 06.2023

Office Manager/Venue Manager

Melbourne
01.2013 - 03.2018

Reservations Consultant

Kumuka Worldwide PTY LTD, Melbourne
06.2008 - 10.2009

Senior Corporate Travel Consultant/ CMI Auditing

Carlson Wagonlit Travel, Melbourne
01.2001 - 01.2007

High School Diploma -

Braemar College

Advanced Diploma - Tourism And Travel Management

William Angliss Institute of TAFE

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Jackie Byrne