Jackie Dailhou

The Agency Indigenous Cultural Awareness training ICAT builds internal relationships and improves service delivery to Aboriginal and Torres Strait Islander people ICAT is a face to face facilitated training program for all employees and leaders

• Mentoring offers a unique relationship that allows for shared experiences, professional and personal skills and experiences it enhances the apprentice's ability to manage any community or cultural conflicts of interest issues while undertaking the IAP program
• Advocated for apprentices to access available resources.
• Monitored behaviour and reported any incidents to appropriate personnel.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Assisted mentees in setting and achieving educational and career goals to encourage independence.

Technical Support Officer – Youth and Students

Quality Management officer and Quality checker

Emergency Response Technical Support

Urgent Payment Assessments

Customer Relations Level 1 complaints and feedback

Subject Matter Expert – Pandemic Leave Disaster Payment & Australian Government Disaster Recovery payment,

Explanation of decision and reviews

Face to Face Gosnells Service Centre

Customer service skills in both telephony and service delivery

• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
• frequently to clean up spills, wipe down tables and restock stations.
• Worked well with management team.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.