Jackie Ganderton
Upwey,VIC
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Passion for customer service and creating connections.
Overview
11
11
years of professional experience
Work History
Customer Service Administrator
Evenglide Roller Doors
Blackburn, Vic
03.2023 - 08.2024
- Answered customer inquiries via phone, email, and chat.
- Ensured compliance with company policies and procedures when dealing with customers.
- Provided technical support to customers via phone, email, and web chat.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical assistance for customers regarding product usage and troubleshooting.
- Processed orders received from customers via telephone or online channels accurately.
- Maintained accurate records of customer interactions, transactions and feedback.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
Manufacturing
A Presto
Knoxfield, Victoria
05.2013 - 06.2023
- Established standard operating procedures for all manufacturing processes.
- Documented procedures related to product development and manufacturing.
- Monitored quality control standards throughout the manufacturing process.
- Identified opportunities for improving efficiency in manufacturing processes.
- Supervised maintenance activities for manufacturing machines and equipment.
- Monitored quality control of products throughout the manufacturing process.
- Developed standard operating procedures for the manufacturing process.
- Troubleshot process issues during manufacturing operations.
- Monitored and evaluated product quality throughout the manufacturing process.
- Adhered strictly to good manufacturing practices regulations.
- Performed quality control checks throughout the manufacturing process.
- Participated in safety inspections at manufacturing sites.
Education
Statement of Attainment - Certificate III in Health Administration
Wesley Institute of Training
Perth, WA08-2022
Certificate III Home & Community Care - Home & Community Care
Emply Ease
Boronia, VIC12-2011
Certificate III Aged Care - Aged Care
Employ Ease
Boronia, VIC05-2011
Some College (No Degree) - Word And Excel
Neighborhood House
RowvilleSkills
- CRM Software
- Issue Resolution
- Data Entry
- Scheduling appointments
- Complaint Handling
- Telephone Etiquette
- Payment Processing
- Customer service excellence
- Cash Handling
- Front office administration
- Reception duties
Timeline
Customer Service Administrator
Evenglide Roller Doors
03.2023 - 08.2024
Manufacturing
A Presto
05.2013 - 06.2023
Statement of Attainment - Certificate III in Health Administration
Wesley Institute of Training
Certificate III Home & Community Care - Home & Community Care
Emply Ease
Certificate III Aged Care - Aged Care
Employ Ease
Some College (No Degree) - Word And Excel
Neighborhood House
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