Jacqueline Griffiths
Old Beach,TAS
Summary
I am a high-achieving management professional possessing excellent communication, organisational and analytical capabilities.
Providing excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. With my skill level I am able to make sound decisions in high-pressure settings and utilise analytical problem-solving skills to troubleshoot and resolve issues. I am an articulated communicator with strong customer service skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
State Network Site Coordinator
Department of Employment and Workplace Relations
Hobart, TAS
09.2023 - Current
- Provided informative reports to management as requested.
- Coordinated and allocated equipment, supplies and staff.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Created PowerPoint presentations used for diverse business needs.
- Made travel arrangements for employee trips and conferences.
- Managed and tracked expenses to meet company budget requirements.
- Processed payments and updated accounts to reflect balance changes.
Office and Project Delivery Manager
Tas Real Construction
Hobart, Tasmania
04.2023 - 08.2024
- Prepare cost estimates for projects of varying sizes.
- Review budget and subcontractor estimates in detail and analyse accuracy to the scope of work.
- Project monitoring and management by developing forecasts and expense tracking.
- Conduct walk-through and periodic inspections with homeowners / developers.
- Complete pre and post handover inspections, to adhere to quality control and defect liability guidelines.
- Develop and coordinate construction schedules to meet or exceed company goals.
- Draft, modify and issue contracts, including special conditions and contractual clauses.
- Obtain bids from vendors and subcontractors to make cost-effective selections.
- Built and established strong partnerships with teams, vendors and sub-contractors.
- Redeveloped and implemented internal policy and procedure guides.
Project Delivery Manager
Wilson Homes
Hobart, Tasmania
08.2020 - 04.2023
- Overseeing a team of 11 project coordinators, assisted with the management of all pre-site projects (post sales), provided continual administration assistance to the construction team of onsite works, statewide. At any given time, we have on average of 450+ dwellings between the pre site and on-site processes.
- I was responsible for ensuring that all projects continued to progress through the multiple pre-construction processes as promptly as possible and sought to resolve any outstanding issues or escalations as they arose
- Continual liaison with external business partners including, but not limited to, external engineers, energy assessors and building surveyors to ensure workloads and timeframes are adhered and achieved.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Staff performance and KPI management.
Guest Services Supervisor
Swissport / Aerocare
Hobart, Tasmania
03.2012 - 03.2020
- Facilitator and Trainer for both Virgin Australia and Tigerair, AMCO operator (Aircraft Movement Coordinator), Check In Duties for both domestic and international guests, Boarding Gate Agent, Marshaling, Flight Paperwork and Baggage Services agent.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
Training Coordinator
Telstra Call Centre
Hobart, Tasmania
02.2009 - 01.2012
- Customer Service, Connections and Disconnections, Products and knowledge regarding PSTN, Broadband, Foxtel and Mobiles, Complaint Escalation Handling.
Clarence City Council
08.2008 - 02.2009
- Processing of rates payments and enquiries, processing of legal documents such as Certificate of Liabilities and Certificate of Rights and Powers over Land, building and planning approvals, general duties such as receipting mail and banking.
Team Leader
Commonwealth Bank of Australia
06.2005 - 08.2008
- Induction and Training facilitator, training mentor, complaints handling, general account operations, opening and closing accounts, credit card knowledge, assisting in the processes of loans both personal and home loans, adherence and scheduling updates as well as placing action plans and coaching opportunities to team members.
Pharmacy Manager
Amcal Pharmacy Group
, Tasmania
03.2001 - 07.2005
- Dispensing of scripts, shop ordering via both computer and sales representatives, updating of invoices, printing and sending statements, balancing of cash flow and account reconciliations, remerchandising as well as customer service and complaint handling.
Skills
- Customer Service
- Project Management
- Construction Management
- Time Management
- Conflict Resolution
- Team Leadership
- Supplier Relationships
- Schedule Management
- Staff Training and Mentoring
- Understanding of Building Codes and Regulations
- Preparing Building Estimates
- Contract Preparation and Presentation
- Policy Implementation
- Verbal and Written Communication
- Quality Assurance
- High Attention to Detail
- Documentation Management
Certification
- Current First Aid Certificate (Expiry 2027)
- Understanding Building Contracts (HIA; Housing Industry Australia)
- Financial and Budgeting Skills (HIA; Housing Industry Australia)
- Estimating and Quoting workshop (HIA; Housing Industry Australia)
- Certificate 3 in Financial Services
- Certificate 3 in Community Pharmacy
- Certificate 2 in Retail Operations
- Certificate 1 in Work Education
- Completion of MYOB Data and Computer Course
- CASA Ground to Air radio license
Accomplishments
TigerairAmcalFoxtel
- State winner of the National Association of Women in Construction (NAWIC) award for Contribution to a Project or Organisation in 2020
- Promoted from Project Coordinator to Project Delivery Manager, in less than 12-months.
References
Provided upon request.
Timeline
State Network Site Coordinator
Department of Employment and Workplace Relations
09.2023 - Current
Office and Project Delivery Manager
Tas Real Construction
04.2023 - 08.2024
Project Delivery Manager
Wilson Homes
08.2020 - 04.2023
Guest Services Supervisor
Swissport / Aerocare
03.2012 - 03.2020
Training Coordinator
Telstra Call Centre
02.2009 - 01.2012
Clarence City Council
08.2008 - 02.2009
Team Leader
Commonwealth Bank of Australia
06.2005 - 08.2008
Pharmacy Manager
Amcal Pharmacy Group
03.2001 - 07.2005
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