Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jackie Hamilton

Summary

As director of the company, I lead my team to the highest standard. achieving targets and KPI's in relation to the sale of Solar Hot Water, Solar Power and Battery Storage Units.


Successful at overseeing $3.5M business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

Overview

20
20
years of professional experience

Work History

Director

Solahart Brisbane South East/North
04.2014 - 08.2023
  • Enhanced team productivity by training, delegating tasks effectively and overseeing daily workflow.
  • Managed a small team of administrators, contractors and trades staff to ensure the smooth and efficient day-to-day operations of the business.
  • Held a proven track record of providing outstanding customer service utilising internal processes.
  • Achieved targets and KPI's in relation to the sales of Solar Hot Water, Solar Power and Battery Systems.
  • Built strong and effective relationships with key internal and external stakeholders.
  • Proficient in using office software and systems, including MS Office Suite and MYOB including Accounts Payable/Receivable, Bank Reconciliation, Producing Invoices, BAS.
  • Effectively handled multiple tasks, deadlines, and priorities

Office Manager

Envirosmart Qld Pty Ltd
01.2010 - 12.2013
  • Managing customer enquiries for service and installation of solar hot water systems and plumbing works
  • Use of MYOB invoicing, reconciliations, BAS, generating reports
  • Filing, Photocopying, Scanning, Faxing
  • Correspondence with councils and external bodies to ensure WHS standards were adhered to


Loans Drawdown Officer

NAB
11.2003 - 12.2009
  • Responsible for disbursement of customers loan funds, processing fees and charges to appropriate accounts and issuing letter of notification as to where the funds have been transferred.
  • Liaised with bankers to ensure that securities are in order and that there are no omissions and/or errors affecting drawdown, and work pro-actively with them towards correction and completion of the customer's lending application.
  • Achieved Zero non-lending losses throughout the six years by maintaining a consistently high level of attention to detail and ensuring extra care was taken when calculating fees and charges. Measured against quarter KPI's and performance reviews.
  • Received ‘Team Member Award'. An award based on a voting system by peers across our team for being a positive and proactive team player, sharing best practices and a valued team member.
  • Provided professional and ethical behaviour in my actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.
  • Consistently recognised by management during performance reviews as being a strong team member – always willing to help the team achieved the required results.

Education

High School Diploma -

Hanson Upper School
Bradford, UK

No Degree - Administrative Assistance And Secretarial Science

Shipley College
Shipley, UK

Skills

  • Business Operations Management
  • Financial Administration
  • Excellent people management skills
  • Practical, pragmatic, hardworking, resilient, performance-based individual with excellent time management skills
  • Proficient in using office software and systems, including MS Office Suite, CRM's and MYOB
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels

Affiliations

  • Travelling
  • Walking

Timeline

Director

Solahart Brisbane South East/North
04.2014 - 08.2023

Office Manager

Envirosmart Qld Pty Ltd
01.2010 - 12.2013

Loans Drawdown Officer

NAB
11.2003 - 12.2009

High School Diploma -

Hanson Upper School

No Degree - Administrative Assistance And Secretarial Science

Shipley College

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Jackie Hamilton