Jackie Hobbs

• Providing holistic massage & organic facials exclusively to women.
• Tia J has an established clientele and has been operating at capacity ( waitlist only for new inquiries ) since Jan 2021.
• As a sole operator I am responsible for all aspects of operating this business including the initial & on-going business branding, growth & long term retention of clients, website design, office administration duties and the delivery of treatments to clientele.
• High standard of service & consistency in delivering deluxe treatments to a loyal customer base for 7+ years.
• www.tiaj.com.au

• Employed by YMCA Victoria for 10 years. Working as a senior team member at the Wangaratta Sports & Aquatic Centre (WISAC) in roles including Community Development Officer, Memberships Specialist, Customer Service Officer & Payroll Officer.
• 2017 YMCA State Award Winner for Excellence & Achievement in Customer Service.
• Established & maintained positive relationships with customers and other staff members.
• Greeted and assisted patrons with all centre & membership inquiries.
• Fostered exceptional customer service & optimised customer experience by delivering superior service.
• Thorough knowledge of programs, services, memberships & facilities offered at WISAC.

Referee

Maree Warnett

WISAC Centre Manager

0403 613 262

• Senior Spa Team Member employed as one of two spa coordinators/senior spa therapists at The Cairns International Hotel.
• Part of the original team to develop operating procedures & undergo training to launch the first 5-star resort day spa in Far North Queensland.
• Solid knowledge base of all spa and hotel products and services.
• Lead by example to the entire team of beauty, spa & massage therapists.
• Trained and supervised spa staff on best practices, sales techniques and customer service.
• Maximised operating efficiency through good time management, treatment scheduling and staff supervision to boost productivity.
• Exceptional customer service skills to greet spa guests warmly & to create positive first impression of the spa. Ability to build rapport with all guests - both in-house guests & visitors.

Referee

John Hibbert

Executive Spa Manager

The Cairns International Hotel

0434 633 387