Jacqueline JACKSON

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Secured key partnerships that contributed to the health service overall growth strategy and promotes positive outcomes for communities.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Cultivated partnerships with external stakeholders to maximize workplace opportunities and extend network reach within the health sector.
• Established team priorities, maintained schedules and monitored performance.

• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
• Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
• Documented client progress in confidential files.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
• Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
• Educated family members about mental health disorders and treatment options to enhance their understanding and support of loved ones.
• Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
• Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
• Built partnerships with community agencies and service providers to remove access gaps.
• Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
• Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
• Collaborated with medical and clinical personnel to coordinate and implement client services.

• Collaborated with physicians to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
• Participated in interdisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of each patient.
• Facilitated support groups for individuals coping with various health issues, creating a safe space for shared experiences and mutual encouragement.
• Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.
• Enhanced the quality of patient care through effective communication and collaboration with multidisciplinary healthcare teams.
• Provided timely, accurate charting of patient information for improved continuity of care between providers.
• Improved patient outcomes by providing comprehensive health education and promoting preventive care measures.
• Partnered with healthcare teams to address care plan management, development and implementation.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated with human resources department to handle payroll and personnel databases.

• Kept senior management well-informed by preparing and presenting project status reports.
• Developed and deepened relationships with key stakeholders.
• Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
• Developed and monitored project schedules, budgets and objectives for successful completion.
• Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
• Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
• Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
• Recruited and oversaw personnel to achieve performance and quality targets.

• Organized paperwork for doctors, nurses, and patients.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented latest information in computer system and printed paperwork.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Answered multi-line phone systems to manage incoming and outgoing calls for busy hospital and out-patient. department.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Data processing and typing pool duties. utilizing Department Finance systems to undertake duties as required. Including processing of all Public Service invoicing and payments.