Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Bunnings
Colac, VIC
08.2008 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Rotated merchandise and displays to feature new products and promotions.
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.