Jackie Keepa

Work History

Home Executive

Keepa Family

11.2005 - Current

Enhanced customer satisfaction by streamlining communication channels and improving response times.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Reviewed employee concerns and new opportunities to drive business strategies.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Established long-term client relationships through consistent delivery of high-quality products and services.
Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Implemented cost-saving measures through reevaluation of supply chain management practices.
Boosted team morale and productivity through implementation of comprehensive employee development program.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Office Administrative Assistant

Mental Health

03.2002 - 01.2005

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Streamlined office processes by implementing efficient filing and organizational systems.
Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Volunteered to help with special projects of varying degrees of complexity.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Established administrative work procedures to track staff's daily tasks.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Security Assistant

Armourguard Security

06.1998 - 09.2004

Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Managed sensitive information with discretion, ensuring proper storage and disposal of confidential documents.
Contributed to the development of company-wide security policies, ensuring consistency and effectiveness across all departments.
Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
Enhanced office security by implementing updated access control procedures and protocols.
Assisted in the execution of internal audits for compliance with regulatory standards, ensuring adherence to best practices in physical and data security.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Bank Teller

Postbank, Trustbank

03.1987 - 11.1994

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Provided customer records, account statements and copies of checks.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accurate account records.
Audited fellow teller currency to contribute to dual-control procedures.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Enhanced branch sales through cross-selling bank products and services to customers.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Sold and cross-sold bank products to new and existing customers.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Maintained accurate records of customer transactions in line with bank procedures.
Maintained friendly and professional customer interactions.

Summary

Overview

Work History

Home Executive

Office Administrative Assistant

Security Assistant

Bank Teller

Education

High School Diploma -

Skills

Interests

Work Availability

Timeline

Similar Profiles

Ava HadsellAva Hadsell

Jeanine HughesJeanine Hughes

Maddison RussellMaddison Russell