Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn R. Kelly

Clayfield,Australia

Summary

To obtain a position with a well established company that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, where I can use my current and past work and cultural experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Coordinator

The Y Brisbane - Camping
03.2023 - Current
  • Coordinate, plan and deliver a range of school camp and community programs effectively and safely
  • Responsible for managing the writing of camps programs, staff training, rostering staff, and payroll
  • Continual review and improvement of current programs and development of new programs
  • Respond to client needs to ensure exceptional quality of service and ensure clients learning outcome are achieved for each program
  • Manage and supervise 16 outdoor leader instructors and ensure effective team communication.

Outdoor Education Instructor

YMCA Auckland - Camp Adair
09.2022 - 02.2023
  • Facilitated and supervised children while promoting a positive, fun and safe learning environment.
  • Enhanced participants'' outdoor skills by providing hands-on instruction in a variety of outdoor activities.
  • Developed strong team dynamics among students through group challenges and team-building exercises.
  • Maintained a safe environment for all participants by strictly enforcing safety guidelines.

Climb Leader Guide/Reservations and Front Desk

Story Bridge Adventure Climb
09.2021 - 07.2022
  • Led tours and facilitated memorable experiences that catered to different age groups, cultural backgrounds, and language abilities.
  • Followed and performed all safety policies and procedures.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Scheduled climb tours, managed phone calls, and answered emails and messages in a timely professional manner.

Front Desk Receptionist

Workout Anytime
03.2019 - 02.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Native English Teacher – ESL Instructor

Bugok Jungang Elementary School
03.2017 - 03.2019
  • Taught English classes for elementary students in Grades 3-6.
  • Prepared and delivered lesson plans to enhance student learning and development.
  • Engaged students through humor and activities designed for maximum learning and interaction in large and small groups.
  • Created and organized English camps during the holiday breaks.

Education

Master of Education - Higher Education Administration

Valdosta State University
Valdosta, Georgia, USA
2016

Bachelor of Science - Recreational Leadership

Delta State University
Cleveland, Mississippi, USA
2013

Skills

  • Problem Solving
  • Organizational Skills
  • Positive Attitude
  • Effective Communication
  • Time management
  • Critical Thinking
  • Customer/Client Relations
  • Computer Skills

Certification

· Teach English As A Second Language Certification

· First Aid and CPR

· Blue Card

Timeline

Program Coordinator

The Y Brisbane - Camping
03.2023 - Current

Outdoor Education Instructor

YMCA Auckland - Camp Adair
09.2022 - 02.2023

Climb Leader Guide/Reservations and Front Desk

Story Bridge Adventure Climb
09.2021 - 07.2022

Front Desk Receptionist

Workout Anytime
03.2019 - 02.2020

Native English Teacher – ESL Instructor

Bugok Jungang Elementary School
03.2017 - 03.2019

Master of Education - Higher Education Administration

Valdosta State University

Bachelor of Science - Recreational Leadership

Delta State University

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Jacquelyn R. Kelly