Summary
Overview
Work History
Skills
References
Timeline
Generic

Jackie Kemp

Kincumber,Australia

Summary

A self-motivated and professional individual who is customer service focused and driven to achieve results. Well organised, tech savvy with excellent attention to detail, I am passionate about helping others achieve their goals and believe that everyone should have the right to live their best lives. I am customer service focused and driven to ensure that outcomes are achieved, with confidence to make decisions, ability to problem solve and highly effective communication skills. I enjoy working both in a team and autonomously.

Overview

28
28
years of professional experience

Work History

Client Engagement Officer /Marketing and Business Development Manager

You Connect
07.2023 - Current
  • Promoting and engaging community on the benefits and services of You Connect, including attending trade shows, expos and industry events
  • Responding to all queries for support provided by You Connect, explaining and offering services, both verbally and written, engaging with community, building relationships with key community stakeholders
  • Achieving monthly sales targets, budgets and KPI's as set by the CEO and Board of Directors
  • Attending Monthly Operations / Managers Meetings, discussing opportunities, availabilities, and changes within the business
  • Meeting and greeting potential new clients at facilities, outlining services that can be provided, costs, staffing
  • Create service delivery programs and events for participants
  • Understanding of budget planning when creating events
  • Monitor competitor activities and understanding of marketing and promotion for all business opportunities
  • Compiling and drafting communication documents and newsletters for both internal staff members and external clients
  • Database management and administration, ensuring client database is up to date with all relevant documentation and information for each participant
  • Working with other team managers and members within the organisation to ensure all participants receive support and development opportunities to meet their needs
  • Completing quotes, services agreements, and accommodation agreements for new onboarding clients, ensure all documentation relevant signed, set up in CRM and distributed to relevant team coordinators and operations team
  • Receive phone enquiries from families, working to resolve all queries and ensuring all information is recorded accurately and forwarded to the relevant team member for follow up
  • Working with the Finance team on risk assessments, reconciliations, transactions, understanding of financial procedures
  • Capturing stories from events and participant achievements for social media and newsletter stories

Executive Assistant to the CEO & Management Team/ Recruitment Coordinator

Youth Connections
01.2018 - 07.2023
  • This role supported the CEO and the Board of Directors with day-to-day admin
  • Providing high level administrative support to the CEO, Management Team and Board of Directors
  • Working with Human Resources to recruitment teams, ensuring all new staff had relevant up to date documentation and certificates to comply with legislation
  • Ensure staff received development and relevant training opportunities and recognition
  • Plan, book and co-ordinate special staff events and meetings including off-site meetings
  • Sourcing venues, catering, booking accommodation and travel arrangements
  • Co-ordinated the 25th Anniversary Gala Event for You Connect, including fundraising prizes and auctions, promoting within the local community with over 150 guests attending
  • Corresponding with and collating of confidential information for the Board of Directors, including monthly Board Minutes and any general operational activities and documents that require approval
  • Manage fleet of 18 vehicles for the business, ensuring all serviced, insured and registered when due
  • General administration duties, including data and records entry, responding to general enquiries from both the public and work colleagues, ensuring accurate messages and information is passed to the CEO or relevant staff
  • Work with IT company to ensure all systems are in place to run effectively, including operational staff requirements
  • Working with WHS Manager to ensure workplace office and site area is a safe and healthy environment for participants and staff
  • Electronic diary management for the busy CEO and team of Executive Managers
  • Manage office administration and supplies, ensuring workspace runs smoothly and efficiently
  • Respond to all phone calls to the general You Connect number and emails to the general admin email account, either responding efficiently or ensuring that the relevant manager receives the message for follow up

Executive Assistant

Pullman Magenta Shores Resort
02.2010 - 09.2017
  • My role supported the General Manager and the team of Management Department Heads within a five-star resort
  • Plan and co-ordinate Management Planning retreats, staff functions and special events for owners and guests, working within budget guidelines
  • Was responsible for ensuring guests satisfaction and that each department runs smoothly and effectively
  • Co-ordinate internal and external meetings, where required attending meetings and preparation of Agendas and Minutes for follow up
  • By telephone, receive and resolve all guest queries, requests and concerns, liaising with departmental managers to ensure positive resolution
  • Assist Finance Manager with accounts payable and receivable, daily cash banking from the safe, reconcile petty cash payments and daily accounts
  • Collating weekly and monthly reports for Accor Hotels head office team, including revenue profit, sales and marketing activities, budget forecasts
  • Draft and edit correspondence to guests, owners, Golf Board, Hotel Management and Accor Head Office, including monthly newsletters
  • Diary management for General Manager and Department Heads
  • Work with Sales and Marketing to development and implement promotional activities and marketing campaigns ensuring collateral stocks are maintained and meet Head Office standards
  • Main point of contact for all owners within the resort complex, co-ordinating accommodation bookings, VIP arrivals and handling phone enquiries
  • Contract, prepare and arrange execution of lease and legal documents for new villa owners in rental pool, maintaining records and files
  • Control and manage distribution of all donation gift vouchers for selected charity fundraising
  • Prepare Hotel Policy and Procedures to ensure the development, implementation and improvement of hotel operations
  • Knowledge of Health and Safety within the workplace, attending quarterly meetings and inspections ensuring all areas of the resort are compliant
  • One of the first management team employed to join the newly developed resort I was instrumental in setting up Hotel policy and procedures, operational structures and information sources for new employees and guests

Club Magenta Manager

Pullman Magenta Shores Resort
06.2006 - 02.2010
  • To provide support to owners and residents within Magenta Shores Resort complex, daily contact with high profile owners and golf members, ensuring any requirements relating to their investment are met
  • Create, co-ordinate and manage various events fundraising initiatives for owners and members that included monthly themed dinner, wine tasting, trivia nights, cooking classes, ensuring that each event worked within budget specifications
  • Main contact between all parties within the Magenta Shores complex, relaying owner concerns or issues to relevant management teams
  • Set up and manage a Holiday Letting program for house owners
  • Creating contracts, working with Stayz and other third-party websites to promote and sell holiday houses
  • Handling a high volume of telephone enquiries, on-line booking systems, managing payments and rent distribution
  • Maintain property by advising rules of occupancy, communicating resort policies and procedures, inspecting vacant houses and ensuring houses were maintained to high 5-star standard by following up repairs and housekeeping
  • Handling with efficiency and professionalism any concerns or issues relating to house letting
  • Working within budgets and forecasts to ensure revenue targets are met for resort and owner
  • Work as the main contact between resort management, owners, strata, residents, and golf members to enhance communication between each stakeholder
  • Working with owners within Magenta Shores to ensure a safe sociable environment for each resident

Business Development Manager

Mirvac Hotels and Resorts
08.1998 - 06.2006
  • Company Overview: A large national company that grew from managing 8 hotels to 26
  • Responsible for inbound and domestic wholesale business into 26 Mirvac Hotels and Resorts within Australia and New Zealand
  • Conduct presentations, familiarization and site inspections, attend regular trade shows, both domestically and internationally to promote and sell the hotels
  • Meeting monthly revenue and room night targets for business market
  • Negotiating room rates, group, and tour business for various hotels
  • Monthly reporting and business analysis to each hotel
  • Handling high volume of business enquiries, both via email and telephone
  • Monthly analysis of revenue and statistics for business
  • Quarterly reporting of Key Performance Indicators (KPI)
  • A large national company that grew from managing 8 hotels to 26
  • I was able to grow this business segment by 10% and generated profit each year in this market segment
  • My strong focus on building relationships and dedication to meeting business requirements are attributed to this

Groups Manager

Landmark South Pacific
08.1996 - 08.1998
  • Company Overview: Large independent travel company working with international corporate business to bring staff and clients on incentive trips to Australia
  • Co-coordinating and planning travel itineraries for up to 300 people at a time to visit Australia on an incentive trip, including arranging details for accommodation, transfers, sightseeing, gala dinners
  • Preparation and distribution of payment vouchers for accommodation, tours and meals
  • Thoroughly understand and adhere to proper credit, cheque and cash handling policies and procedures
  • Negotiating rates and final details to suppliers via telephone or email
  • Ensuring that all group trips were within budget guidelines
  • Briefing tour guides on final details of each trip
  • Providing guests with information and detailed itinerary for each trip
  • Large independent travel company working with international corporate business to bring staff and clients on incentive trips to Australia

Skills

  • High Level Customer Service
  • Microsoft Office
  • Event Management and Fundraising
  • Community Engagement
  • Written and Verbal Communication
  • Time Management
  • Attention to Detail
  • Organisational skills
  • Business Administration
  • Communication and Negotiation Skills
  • Multi-tasking
  • Teamwork

References

  • Kelly irvine, chief financial officer, YOU CONNECT, 0491 691 375, Kelly.irvine@you-connect.com.au
  • Paul rockley, previous EXECUTIVE MANAGER, YOUTH CONNECTIONS, 0421 869 688, hvbms91@gmail.com
  • Sam panetta, general manager, PULLMAN QUAY GRAND SYDNEY HARBOUR, 0458 233 900, H8779-GM@accor.com

Timeline

Client Engagement Officer /Marketing and Business Development Manager

You Connect
07.2023 - Current

Executive Assistant to the CEO & Management Team/ Recruitment Coordinator

Youth Connections
01.2018 - 07.2023

Executive Assistant

Pullman Magenta Shores Resort
02.2010 - 09.2017

Club Magenta Manager

Pullman Magenta Shores Resort
06.2006 - 02.2010

Business Development Manager

Mirvac Hotels and Resorts
08.1998 - 06.2006

Groups Manager

Landmark South Pacific
08.1996 - 08.1998

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Jackie Kemp