Jackie Lawton
Executive Assistant
Moncrieff
Summary
Executive Assistant skilled at offering high-level administrative support to SES level staff. Expertly assists with high level office administration using exceptional communication and organizational skills.
Overview
21
21
years of professional experience
Work History
APS4 Executive Assistant
Department of Health and Aged Care
06.2020 - Current
- Managing the diary and calendar for the Assistant Secretary
- Providing documents to support meetings
- First point of contact for Assistant Secretary
- Managing branch administration
- Provide high level executive coordination and administrative
- Coordinate and prioritise the workflow of the SES office to ensure priorities and deadlines are met including diary management, email and telephone enquiry handling and routine correspondence.
- Foster and support the branch/division’s goals and objectives.
- Engaging with internal and External stakeholders
- Engaging with Division executive team
- Positive branch culture
- Organizing Branch functions and events
Acting APS 4
Department of Health, Office of Drug Control
02.2019 - 06.2020
- Manage inbox and phone line enquiries
- Coordinate travel for site inspections
- Assist with organising the Medicinal Cannabis Council meetings
- Build new procedures for the section
- Liase with internal and external stakeholders
- Provide data and reports
- Prepare documentation for meetings
- Prepare Fit and Proper Persons reports for assessors
- Coordinate meetings with senior staff
- Assisting with administrative tasks
- Technical Systems Expertise
- SAP Concur, QBT, Trim, Microsoft Word, Excel and Outlook
- Key Achievements
- Assisted with creating the process and procedure guides for adverse intelligence findings
- Arranged all travel requirements and travel allowance for the division
- Assisted with providing highly detailed reports on adverse intelligence findings to assessors
Acting APS 4 – Team leader
Department of Health, Shared Services Centre
05.2017 - 02.2019
- Work within the Shared Services team, providing the Department and portfolio agencies with financial, travel, committee and payroll processing service
- Respond to Travel and Committee enquires accurately and in a timely manner
- Manage inbox and phone line enquiries
- Assist with User Acceptance Testing relating to user enhancements and system updates
- Liaise with WOAG travel providers in relation to bookings and charges
- Assist with daily travel debt invoicing
- Checks and corrections with daily posting errors for travellers
- Liaise with the SAP team in relation to travel updates and assist with user
- Regularly Liaising with the Accounts Payable/Accounts Receivable section regarding invoicing, travel debt queries and payment issues
- Build and revise procedures for the section
- Create and maintain HR records for Committee members
- Assist Secretariats with Committee payments, processes and procedures
- Training team members in both Travel and Committee’s
- Superannuation allocation advise to Superannuation funds
- Providing assistance with Travel Allowance entitlements and payments
- Technical Systems Expertise
- Significant experience with SAP, QBT, Trim, Microsoft Word, Excel and Outlook
- Key Achievements
- Proficiently trained staff members in both Travel and Committee’s to a level of competence.
- Assisted with the ANZ credit card roll out program and training of the IntelliLink system
- Managed and arranged bookings for the new credit card roll out and assisted with training of the IntelliLink system to SES and their EA’s.
2IC, Senior Travel Consultant, Office Accounts Assistant
Harvey World Travel
04.2004 - 05.2017
- Performed as a Senior Travel Consultant with the expectancy of meeting monthly sales targets
- 2IC for a team of 5
- Applies organised work management skills to meet client needs accurately and in a timely manner
- Liaising with travel providers in relation to travel arrangements and charges
- Preparing relevant documentation for clients
- Handling all incoming and outgoing finance for client files
- Reconciliation of the office monthly travel charges
- Attending internal and external training to improve knowledge and skills of the continuously evolving trends and procedures.
Education
Certificate IV - Tourism And Travel Management
CIT
04.2001 -
Year 12 Certificate -
Copland Collage
Canberra 04.2001 -
Skills
Advanced administrative support
Advanced executive support
Diary Management
Event coordination
Travel coordination
Process improvements
Work flow management
Email management
Strong organizational skills
High level Microsoft Office skills
Profile Snapshot
I have extensive experience in administration and coordination roles. My career span's back to 2004 when entering into the travel industry for a 13-year period. I went on to join the Department of Health and Aged Care in 2017, since then, I have been fortunate to have gained experience in various administration roles such as domestic travel support, credit card support, committee support, working with the Medicinal Cannabis team, administration support to the Secretary's Office and providing high level executive support as an Executive Assistant.
I bring an enthusiastic, positive, professional and can do attitude to any workplace.
Qualifications And Training
- Risk Management, 2025, Department of Health and Aged Care
- How to write effective meeting minutes, 2019, Department of Health and Aged Care
- Ready to Supervise, 2018, Department of Health and Aged Care
- Excel for beginners, 2018, Department of Health and Aged Care
- Trim training for Beginners, 2017, Department of Health and Aged Care
Technical Systems Expertise
- SAP Concur
- Corporate Travel Management System (CTM)
- Trim
- Microsoft Office
- Parliamentary Document Management System (PDS)
- Sharepoint
- Microsoft Teams
- SAP ESS
Security Clearance
Negative Vetting Level 1
Timeline
APS4 Executive Assistant
Department of Health and Aged Care
06.2020 - Current
Acting APS 4
Department of Health, Office of Drug Control
02.2019 - 06.2020
Acting APS 4 – Team leader
Department of Health, Shared Services Centre
05.2017 - 02.2019
2IC, Senior Travel Consultant, Office Accounts Assistant
Harvey World Travel
04.2004 - 05.2017
Certificate IV - Tourism And Travel Management
CIT
04.2001 -
Year 12 Certificate -
Copland Collage
04.2001 -
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