Jackie Ly
Sydney,Australia
Summary
Experienced hospitality professional with seven years of international living, studying, and working in Sydney. Adept in customer service, communication, and teamwork, with a deep understanding of Sydney's hospitality scene. Eager to leverage multicultural expertise and passion for excellence in delivering exceptional service in a hospitality role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Intern
Swissotel
04.2020 - 06.2020
- Helping waitstaff during meal services, setting up tables, taking orders, serving food and drinks, and ensuring guest satisfaction.
- Creating menus, planning special events or promotions, and ensuring that food and beverage offerings meet the hotel's standards and guest preferences.
- Providing excellent customer service to guests, addressing any concerns or complaints, and ensuring that guests have a positive dining experience.
- Participating in training sessions to learn about various aspects of F&B operations, including food preparation techniques, beverage service, and customer service skills.
Food and Beverage Intern
Kimpton Hotels
06.2020 - 08.2020
- Supporting the F&B team with various administrative duties, such as taking reservations, processing payments, maintaining records, and assisting with inventory management.
- Ensuring that food and beverage offerings meet Kimpton's quality standards and adhering to health, safety, and sanitation regulations.
- Assisting with the planning and execution of events, such as private parties, weddings, corporate meetings, and other gatherings, including coordinating with other departments and vendors to ensure seamless events.
- Collecting and analyzing guest feedback regarding food and beverage offerings through comment cards, online reviews, and direct interactions.
Sales Assistant, Marketing Coordinator, IT Support
Sydney Language Solution
11.2023 - 03.2024
- Use Mailchimp to send emails to 50,000 customers in one day.
- Use Canva to design and tailor marketing plans.
- Troubleshoot computer, software and machine problems.
- Consulting on language classes for students, arranging appropriate class schedules for teachers and students.
Sales
JB Hi-Fi
07.2023 - 10.2023
- Trained and mentored sales representatives in sales techniques and strategies.
- Assisting customers in finding products, providing information about products, and helping them make informed purchasing decisions.
- Maintaining up-to-date knowledge about the products sold in the store, including features, specifications, and promotions.
- Monitoring stock levels, restocking shelves, and ensuring that products are correctly labeled and displayed.
Crew Member
Destination Roll
01.2021 - 09.2022
- Processing payments accurately and efficiently, handling cash transactions, and reconciling cash drawers at the end of shifts.
- Suggesting additional items or upgrades to enhance the customer's experience and increase sales.
- Serving more than 200 guests with only 2 employees during peak hours.
- Achieve the goal of selling all bread every day for 2 consecutive months.
Team Leader
McDonald's
02.2019 - 10.2019
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Complete 100% of the training sessions for new employees.
- Supervising the activities of servers, cooks, hosts, and other crew members.
Crew Member
McDonald's
05.2018 - 12.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensuring 95% of customer orders will not be delayed.
- Ensure all machinery maintains stable and clean operation.
Team Member
Andersens Of Denmark
12.2019 - 12.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Advise customers on ice cream products and drinks.
- Responsible for supporting and training new employees.
- Responsible for inventory counting and recording goods data every day.
Dining Attendant
KFC
09.2017 - 04.2018
- Enhanced customer satisfaction by promptly attending to their dining needs and maintaining a clean environment.
- Improved table turnover rates by efficiently clearing and resetting tables after guests'' departure.
- Assisted in minimizing food waste by accurately communicating special dietary requests to kitchen staff.
- Delivered timely, accurate, and friendly service to ensure positive guest experiences and repeat business.
- Maintained high cleanliness standards by consistently performing proper sanitation practices throughout the dining area.
Sales Assistant
Gong Cha
03.2023 - 06.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Christmas Casual Sale Assistant
Machi Machi
11.2023 - 03.2024
- Expertly preparing bubble tea and other beverages according to Machi Machi's recipes and standards, ensuring consistency in taste and presentation.
- Organizing and prioritizing orders to ensure timely service during peak hours, as well as maintaining cleanliness and organization in the preparation area.
- Working closely with other team members to ensure smooth operations, assist during busy periods, and maintain a positive and cohesive work environment.
- Having a thorough understanding of the menu, including all available beverages, toppings, and customization options, and being able to make recommendations based on customer preferences.
Education
Bachelor of Information Technology - Information Technology
Western Sydney University
Sydney, NSW10.2024
Diploma of Information Technology - Formation Technology
University of Tech Sydney
Sydney, NSW09.2022
Certificate IV in Hospitality - Hospitality
Kingsgrove North High School
Kingsgrove, NSW10.2020
Skills
- Complex Problem-Solving
- Visual Merchandising
- Processing payments
- Display building
- Documentation And Reporting
- Marketing Strategies
- Analytical Skills
- Time Management
- Allergy awareness
- Wine pairing
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Certification
- Driver License
- RSA
- Working with Children Check
Timeline
Sales Assistant, Marketing Coordinator, IT Support
Sydney Language Solution
11.2023 - 03.2024
Christmas Casual Sale Assistant
Machi Machi
11.2023 - 03.2024
Sales
JB Hi-Fi
07.2023 - 10.2023
Sales Assistant
Gong Cha
03.2023 - 06.2023
Crew Member
Destination Roll
01.2021 - 09.2022
Food and Beverage Intern
Kimpton Hotels
06.2020 - 08.2020
Food and Beverage Intern
Swissotel
04.2020 - 06.2020
Team Member
Andersens Of Denmark
12.2019 - 12.2020
Team Leader
McDonald's
02.2019 - 10.2019
Crew Member
McDonald's
05.2018 - 12.2018
Dining Attendant
KFC
09.2017 - 04.2018
Bachelor of Information Technology - Information Technology
Western Sydney University
Diploma of Information Technology - Formation Technology
University of Tech Sydney
Certificate IV in Hospitality - Hospitality
Kingsgrove North High School
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