Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackie Morgan

Summary

Self motivated individual who has excellent interpersonal and relationship building skills together with extensive experience within the medical and retail service industry.


Patient care oriented whilst maintaining a high degree of thoroughness, efficiency and integrity.



Overview

27
27
years of professional experience
1
1
Certification

Work History

Clinic Coordinator

Type1 Diabetes Family Centre
03.2022 - Current
  • Welcoming patients and visitors.
  • Scheduling appointments and documenting clinic activities and updating medical records.
  • Answering phone calls, emails and responding to queries.
  • Processing of accounts/payments and Medicare rebates.
  • Use of Medical software "Cliniko" as well as being proficient in Microsoft Office.
  • Perform HbA1c testing for patients and organise maintenance and quality control of the HbA1c room.
  • Help coordinate activities such as Type 1 playgroups, holiday programs, fundraising and board meetings.



Design/Sales Consultant Representative

La-Z-Boy Furniture Gallery
03.2015 - 03.2022
  • Senior design/consultant within a progressive high end company.
  • Maximise sales opportunities by being a great communicator and listener and offering solutions to customers.
  • Maintain a high standard of customer service by providing extensive product knowledge and ability to problem solve.
  • Work collaboratively with team to reach sales targets.
  • Merchandising showroom and being active in the selection of stock.
  • Competent with a variety of Point of Sale computer systems such as Retail Express and Square.

Administration Officer

Campion Education
11.2014 - 03.2015
  • Temp work for educational supplier
  • Data entry of book lists
  • Organising book sells at schools as well as setting up and running Book Shops
  • Setting up and Processing EFTPOS/cash purchases as well as banking and reconciliations.

Assistant Store Manager

Archipelago Outdoor Living
08.2009 - 10.2014
  • Assistant managerial position giving support to the manager in organising, planning and coordinating retail store operations on a daily basis
  • Duties included training of sales staff and ensuring staff meet their goals of efficiency and customer satisfaction
  • Maintain a professional level of communication between managers, employees and customers.
  • Monitor and maintain inventory as well as daily sales processes, orders, payments and End of Day procedures.
  • Competent in point of sale computer systems as well as Microsoft Office applications.


Medical Receptionist

Dog Swamp Medical Centre, Medical Centre
08.1996 - 05.2000
  • Welcoming patients and creating and updating patient records as well as answering phone calls and general enquiries
  • Scheduling appointments and keeping an organised and calm reception area
  • Process billing procedures and payments
  • Monitoring and ordering stationary and clinical supplies
  • Equipment sterilisation
  • Setting up meetings with Doctors and Pharmaceutical Representatives
  • Typing Doctors letters and reports

Education

Computer Studies -

Mt Lawley TAFE
Mt Lawley, WA

Secretarial Studies And Office Administration

Albury TAFE
Albury, NSW

High School Diploma -

Perth Modern School
Subiaco, WA

Skills

  • Great Communicator with a positive attitude and excellent problem solving abilities
  • Extensive years experience in customer and patient service roles in a variety of fields
  • Dedicated individual with a positive outlook and excellent interpersonal and relationship-building skills
  • Ability to work in a team environment or autonomously
  • Excellent organisational skills

Certification

1. St John

HLTAID0009 - Provide cardiopulmonary resuscitation

HLTAID0010 - Provide basic emergency life support

HLTAID0011 - Provide First Aid


2.National Police Certificate

3. Working with Children Check

4. Accidental Counsellor Course


Timeline

Clinic Coordinator

Type1 Diabetes Family Centre
03.2022 - Current

Design/Sales Consultant Representative

La-Z-Boy Furniture Gallery
03.2015 - 03.2022

Administration Officer

Campion Education
11.2014 - 03.2015

Assistant Store Manager

Archipelago Outdoor Living
08.2009 - 10.2014

Medical Receptionist

Dog Swamp Medical Centre, Medical Centre
08.1996 - 05.2000

Computer Studies -

Mt Lawley TAFE

Secretarial Studies And Office Administration

Albury TAFE

High School Diploma -

Perth Modern School
Jackie Morgan