Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jackie O'Neil

Preston,VIC

Summary

Compassionate Community Health Worker with 4+ years of experience in fast-paced multidisciplinary care with experience in outreach and Community programs with focus on providing compassionate care to disadvantaged members of the community. I am looking for work within the health and community services space and can start at any time.

I'm committed to helping community members improve wellbeing through hands-on and empathetic support and education. Dedication to the social model of health and providing specialised and responsive support and intervention to disadvantaged population groups including people experiencing homelessness, family violence, LGBTQIA+, First Nations Peoples, refugees, mental health, intellectual disability and People who use substances including NSP services in a welcoming and non judgemental setting.

Experience working within team care setting and supporting clinicians and clients to meet their health and wellbeing goals.

Overview

5
5
years of professional experience

Work History

Client Services Officer

Your Community Health
Northcote / Preston / Reservoir, VIC
03.2021 - Current
  • Provided clients with empathetic and diligent support via phone, email and in person to navigate multidisciplinary services including medical, allied health, social support, outreach, dental and specialist care whilst working directly with clinical staff to ensure high standards of care.
  • Provided intake assessments and needs assessments to enable individuals to take advantage of community resources internally and by referral externally with special focus on prioritising disadvantaged population groups including: Homelessness, Mental Health, People who use substances, Intellectual Disability, LGBTQIA+, Refugee, First Nations, Family Violence and Forensic services.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment and devotion to the social model of health.
  • Demonstrated respect, friendliness and willingness to help both clients and colleagues including clinical and clerical staff with day to day operations.
  • Extensive knowledge and experience of using services and funding plans including: NDIS, My Aged Care, CHSP, Medicare,

Customer Service Representative

Australian Unity Health
Melbourne, VIC
02.2019 - 12.2020
  • Provided primary customer support to internal and external customers regarding Australian Unity Aged Care, Health Insurance.
  • Experience with invoicing and billing in conjunction with Medicare for many outpatient allied health services and processed pre and post hospital admission paperwork.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand needs and recommend appropriate solutions.

Education

Associate of Applied Science - Counselling And Public Health

Torrens University Australia
Melbourne, VIC

Certificate IV - Allied Health Assistance

RMIT University
Melbourne, VIC

Skills

  • Commitment to Harm Reduction principles
  • Client Advocacy and self empowerment
  • Preventative and therapeutic care
  • Social Participation and experience with recreational and group activities
  • Personal experience with complex needs and behaviours associated with intellectual disability and support co ordination for my brother's NDIS services
  • Peer support for Mental Health and Family Violence Service Users through personal experience
  • High level competency with Microsoft Suite (Word, Excel, Share Point, Teams) and software such as TrakCare, PracSoft, Best Practice and citrix
  • Completed training in Family Violence including MARAM Frameworks, Aboriginal Cultural Awareness, LGBTQIA Gender Diversity and Refugee Health

Timeline

Client Services Officer

Your Community Health
03.2021 - Current

Customer Service Representative

Australian Unity Health
02.2019 - 12.2020

Associate of Applied Science - Counselling And Public Health

Torrens University Australia

Certificate IV - Allied Health Assistance

RMIT University

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Jackie O'Neil