Jackie Popata
Penrith,NSW
Summary
Experienced supervisor with a proven track record in team collaboration and staff mentorship. Known for strong guest relations and effective cash handling. Ready to leverage expertise in streamlining operations to create exceptional dining experiences.
Overview
20
20
years of professional experience
Work History
Special Events Supervisor
Gema Group
2023.11 - Current
- Coordinated logistics for large-scale events, ensuring seamless execution from planning to completion.
- Managed vendor relationships, negotiating contracts and maintaining service quality standards.
- Developed event timelines and budgets, optimizing resource allocation for maximum efficiency.
- Led team of event staff, providing training and mentorship to enhance performance and collaboration.
- Oversaw on-site operations, troubleshooting issues swiftly to maintain event integrity and flow.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
Events Team Member
Penrith Panthers
2019.10 - Current
- Coordinated logistics for events, ensuring timely setup and breakdown of materials.
- Collaborated with vendors to source supplies and negotiate contracts for event needs.
- Assisted in planning and executing promotional activities to enhance attendee engagement.
- Managed registration processes, providing exceptional customer service to attendees.
Hospitality Attendant
National Workforce
2018.03 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Assisted in food preparation and presentation, adhering to safety and hygiene standards.
- Collaborated with team members to streamline operations during peak service times.
Cafe Worker / Barista
Valley Way Cafe
2019.04 - 2023.11
- Prepared and served a variety of beverages and food items to ensure customer satisfaction.
- Operated espresso machines and food preparation equipment efficiently and safely.
- Maintained cleanliness and organization of workstations and dining areas for optimal service.
- Trained new staff on café procedures, customer service standards, and safety protocols.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Factory Production Worker
Core Staffing Services
2016.06 - 2016.11
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Assisted in training new employees on standard operating procedures and equipment usage.
- Conducted quality inspections to maintain product standards and reduce defects.
- Collaborated with team members to streamline workflows and enhance productivity.
Supervisor of Factory Operations
Dancourt
2006.04 - 2015.05
- Oversaw daily production operations to ensure efficiency and adherence to quality standards.
- Implemented process improvements that enhanced workflow and reduced downtime in manufacturing lines.
- Trained and mentored staff on operational procedures, safety protocols, and equipment usage.
- Coordinated scheduling of production runs to optimize resource allocation and meet demand targets.
Education
Responsible Services of Alcohol
Barrington Training Services
2018-01
Responsible Conduct of Gambling
Barrington Training Services
2018-01
Food Hygiene / Customer Services
Job Ready Certificate 2 Hospitality
2018-01
Skills
- Strong work ethic
- Food safety
- Sales experience
- Cash handling proficiency
- Guest relations expertise
- Housekeeping
- Event preparation
- Teamwork and collaboration
- Team supervision
- Staff training
Timeline
Special Events Supervisor
Gema Group
2023.11 - Current
Events Team Member
Penrith Panthers
2019.10 - Current
Cafe Worker / Barista
Valley Way Cafe
2019.04 - 2023.11
Hospitality Attendant
National Workforce
2018.03 - Current
Factory Production Worker
Core Staffing Services
2016.06 - 2016.11
Supervisor of Factory Operations
Dancourt
2006.04 - 2015.05
Responsible Services of Alcohol
Barrington Training Services
Responsible Conduct of Gambling
Barrington Training Services
Food Hygiene / Customer Services
Job Ready Certificate 2 Hospitality