Jackie Roper
Melbourne,VIC
Summary
Seasoned Operations Manager with a background in streamlining business processes to improve efficiency and profitability.
Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets from $5m to $200m.
In-depth knowledge of operational and budget management techniques.
Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Australian Moulding & Door Company
05.2023 - 03.2024
- As Operations Manager I was responsible for the performance and day to day running of the business
- Success hinged not only on driving operational efficiency but through informed business development initiatives
- This also required to be overlaid with a strong sense of the market, its direction, competitor activity and the commercial opportunities that flow from these insights
- Strategy and Governance: Implement strategic plans, champion our vision, and ensure safety is integral to all operations
- Management and Leadership: Lead and mentor individuals within AMDC, instilling a customer-centric culture and fostering strong relationships with stakeholders
- Sales and Marketing: Lead the sales effort, recognise business growth opportunities, and engage national sales managers to develop and foster strong relationships with key customers, both existing and in target growth segments seeing a 25% increase on last year and exceeding budget
- Sales conversion rate 56%
- Human Resources: Deliver HR initiatives, manage performance reviews, and implement recruitment processes
- Operations: Manage the operational performance of the branch, review the production pipeline
- Driving productivity and implementing national standards to ensure safe, high-quality delivery
- Reducing manufacturing lead times from 10 days to 5 days through efficiencies
- Inventory: Looking after all stock control, inventory and procurement including costing and pricing
- Systems: Ensure all systems are up-to-date and all IT requirements are established and maintained
- Implementing HR3 Ready Workforce, Detrack and Elastic Route
Office & Operations Manager
Capital Transport
02.2015 - 05.2023
- Manage and oversee all administration within the business
- Manage and oversee all OHS/WHS and Work Cover for over 120 employees and 400 Sub-Contractors
- Manage and oversee accounts and finance;
- Manage the business services, and similar, contracts with suppliers
- Proficiently compile, audit and forward reports to the State Manager
- Manage and oversee backend reporting and processing
- Effectively manage the human resources of the Department by training and development, conducting Performance Development Reviews ("PDR's") for all employees, conducting regular one on one meetings, developing and maintaining documented policies and procedures for the Department, ensuring that all Department employees are complying with all Company Policies at all times, consulting with the Risk and HR Department, developing, reviewing and maintaining documents and documented policies and procedures (eg
- Standard Operating Procedures) for the Administration Department as required, and developing and implementing new processes across all departments to ensure the business is working as effectively and efficiently as possible
- Assist the Risk and HR department with regards to the HR Web Portal policy renewals and Employee and Subcontractor File Audits on behalf of the business
- Facilitate and manage all damage claims and lost goods claims
General Manager
Mass Energy
12.2013 - 01.2015
- Negotiated better buying power on products
- Renegotiated trading terms and credit facilities
- Streamlined the ordering processes
- Set contracts with National and International Governments and agencies to be a preferred supplier
- Successfully implemented and negotiated Government contracts
- Streamlined the processes in both Accounts Payable and Receivables
- Outsourced the Accounting and Book Keeping
- Reduced expenses by 40%
- Budgets, P&Ls and KPIs were rewritten to reflect the new changes
- Cash Flow is managed better through negotiating better terms with suppliers
- Accounts receivable now has a more focused process and outstanding debtor has reduced by 30%
- Outsourced the Sales teams
- Negotiated and Partnered with larger Sales Organisations
- Created and Documented Processes and Procedures
- Rewrote Contracts and Position Descriptions
- Implemented and updated OH&S documents and policies which now reflect ISO18001 standards
- Retrained all Contractors and staff on the new procedures and policies
- Increased our Sales leads by 125%
- Current leads and quotes within the past 5 months are sitting at $16m with a conversion rate of 22%
- ISO accreditation for Quality ISO9001:2008, Environment ISO14001 and OH&S ISO18001
- Accredited company with the Clean Energy Council & NECA as well receiving our REC License
Education
Skills
- Budgeting and forecasting
- Policies and procedures implementation
- Performance reporting
- Health and safety compliance
- Budget development and management
- Revenue generation
- Data analysis
- Business and operations management
- Supply chain logistics
- Business development understanding
- Retail operations management
- Procurement management
- Contract negotiation
- Process improvement strategies
- Cost reduction strategies
- Project management
Hobbies and Interests
- Quality time with family and friends
- Balancing health and fitness
- Furthering my career in General & Operations Management
Certification
- Degree Retail Management & Operations
- Advanced WorkCover & Return to Work Management
References
References available upon request.
Timeline
Operations Manager
Australian Moulding & Door Company
05.2023 - 03.2024
Office & Operations Manager
Capital Transport
02.2015 - 05.2023
General Manager
Mass Energy
12.2013 - 01.2015
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