Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jaquelyn Schulze-Carter

Jaquelyn Schulze-Carter

Nairne,SA

Summary

SKILLS PROFILE Mature psychology graduate with extensive experience in community services, child care and customer service. Passionate about providing high-quality services within the community with sensitivity, respect, compassion and confidentiality. Possesses the knowledge and skills to work collaboratively both as an effective member of a team and independently.

Proven ability to provide effective encouragement, support and companionship to clients while maintaining a professional approach, working within the company frame work and keeping accurate records. Through both work experience and lived experience has developed a strong sense of duty to assist clients in navigating and overcoming difficult circumstances through the development of healthy coping mechanisms, creative solutions, positive role modelling, patience and understanding.

Overview

23
23
years of professional experience

Work History

Barista

The Coffee Tin
06.2015 - Current
  • Effective Time Management
  • Provide exceptional customer service
  • Leadership and training
  • Operate POS system
  • Received incoming orders Stock rotation
  • Store open and close procedures Safe food handling practices, coffee machine operation
  • Efficient and effective in a fast-paced environment
  • attention to detail

Team Leader

ABC Child Care Centre
05.2003 - 07.2006

Mentored and guided employees to foster proper completion of assigned duties.

  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with families
  • Established open and professional relationships with team members
  • Led a team of four members while providing exceptional service.
  • Assisted centre manager with new hire processes and existing training programs.
  • Optimized family support by establishing a collaborative service environment.
  • Increased enrollments through restructuring of staff, negotiations of facilities and funding.

OHHC Coordinator

Nainre Primary School
07.2002 - 05.2003
  • Responsible for daily operation of OSHC / vacation care program Programming activities and excursions
  • Increased enrolments through evaluation of previous management
  • Negotiated improved availability of additional space
  • Provided a welcoming, supportive and nurturing environment
  • Preparing staff rosters
  • Parent communication
  • Receiving account payments
  • Liaising with schools and other relevant agencies
  • Accurate Record keeping
  • Providing reports to relevant agencies
  • Behaviour management and conflict resolution
  • Scheduling and attending required staff training
  • Providing an inclusive environment for children with special needs
  • Providing support for children and families within the foster care system

Children's Contact Worker

Anglicare
02.2002 - 09.2002
  • Facilitated supervised visitations between children and parents
  • Adhered to strict procedures ensuring the safety of all clients and staff
  • Ensured court orders were strictly followed
  • Secured all building entrances
  • Guiding children and engaging them in play,
  • Encouraging and supporting parents in engaging with their child/children
  • Providing an inclusive and supportive environment
  • Assisting families and individuals with special needs or mental illness
  • Ensuring constant supervision
  • Accurate record keeping
  • Case management
  • Making referrals to relevant agencies
  • Providing written reports.

Education

No Degree - Anti-Racism

University of Boulder Colorado
Boulder Colorado
08.2023

Bachelor of Psychological Science - Psychology

Charles Darwin University
Darwin, NT
12.2017

Diploma of Children's Services - Child Care

Gowrie Training Centre
Adelaide, SA
12.2001

Skills

  • Verbal and Written Communication
  • Coordination and Teamwork
  • Client Service and support
  • Behaviour Guidance
  • Mentoring Youth
  • Child Advocacy
  • Client Confidentiality
  • Cultural Sensitivity
  • Dependable and Responsible
  • Flexible schedule and availability
  • Respectful and Compassionate

Accomplishments

  • Improved child retention rates
  • Increased new enrollment and return enrollment
  • Reviewed nd updated policies and procedures to successfully complete the accreditation process
  • Collaboratively set up a new centre
  • Implemented new programming
  • Increased family satisfaction
  • Implemented additional communication methods
  • Developed crisis management plan
  • Improved inclusion practices
  • Increased connections to other services

Timeline

Barista

The Coffee Tin
06.2015 - Current

Team Leader

ABC Child Care Centre
05.2003 - 07.2006

OHHC Coordinator

Nainre Primary School
07.2002 - 05.2003

Children's Contact Worker

Anglicare
02.2002 - 09.2002

No Degree - Anti-Racism

University of Boulder Colorado

Bachelor of Psychological Science - Psychology

Charles Darwin University

Diploma of Children's Services - Child Care

Gowrie Training Centre
Jaquelyn Schulze-Carter