Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jackie Segetin

Wellsford, New Zealand

Summary

Excellent interpersonal skills – I understand the importance of providing top quality service and I treat everyone with dignity and respect. I'm particularly skilled in times of great stress or difficulty

Customer service - I strive to ensure that every interaction has a positive and memorable outcome. I always go the extra mile with both internal and external customers.

Fast and efficient worker - Being responsible for the entire life of another person at the same time as my own has made my time management ability note worthy. I have learned to be accurate with an eye for detail, first time every time. I make every minute count.

Honest and trustworthy - Integrity is a most important issue when your life is devoted to caring for those who need help. I am completely dependable.

Multi-tasking - Confidently able to juggle a heavy and consistent workload under fast paced and high pressured circumstances as demonstrated at my position in a busy mail centre the Warehouse

Overview

2025
2025
years of professional experience

Work History

Customer Service

Progressive Enterprises - Foodtown
  • Excellent customer service
  • Merchandising all products to maximise sales
  • Customer Service
  • Stock control and rotation - check expiry dates and volumes of stock
  • Cleaning, food safety and hygiene - no 1 priority
  • Reporting to Manager
  • Weighing and labelling product - accurate math skill and attention to detail were very important

Loss Prevention Officer

Mitre 10 MEGA Albany
04.2021 - 12.2024
  • Successfully trained and managed a loss prevention team
  • Teaching correct and legal procedures of approaching, deescalating and retrieving stock
  • Identifying and teaching how to identify fraud and shoplifting
  • All aspects of safety and security
  • Approving payroll for my team
  • Managing/ in charge of rostering my team
  • SIM training - safety, what to do, what not to do, what to say, dealing with people under the influence of alcohol, drugs and mental health
  • Conducted daily store walk-throughs to identify potential security risks.
  • Training all aspects of safety company policies
  • Auror reporting (Crime Intelligence platform)
  • Training checkout staff on loss, counterfeit money, basic checkout skills
  • Deescalating aggressive situations
  • 5x days a week - Health and safety checks throughout the entire building - racking checks, pallet checks, stock checks, reporting daily for what has been checked and any problems.
  • Three team members I trained have now gone into New Zealand Police.
  • Responsible for training other store locations in loss prevention.
  • Involved in the filming for Emodules - training for onboarding staff.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Observed video surveillance systems for prompt response.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
  • Interviewing candidates for roles in the loss prevention team


Loss Prevention Associate

Farmers Trading Company
02.2022 - 04.2022

Loss prevention duties

Loss Prevention Officer

The Warehouse Albany
01.2019 - 04.2021
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Observed video surveillance systems
  • Coordinated with New Zealand Police to strengthen community partnerships and deter criminal activity within the store premises.

Sales Assistant/Supervisor, Key Holder Duty Manager, Health and Safety Rep.

Briscoes Wairau Park
01.2015 - 01.2019
  • Sales assistant in manchester, kitchenware, chinaware and glass
  • Restocking shelves, code and price checking
  • Returns and complaints
  • Ensuring shop floor is clean, tidy and meets health and safety standards
  • Fair Trading Act, Consumer Guarantees Act, BOLT Training
  • Overlooking staff training at an efficient and consistent rate
  • Maintaining store safety standards and procedures ensuring the store complies with safety measures to keep our staff and customers safe

Inwards Goods Coordinator

The Warehouse
01.2014 - 12.2014
  • Daily running of the mail center including mail & parcel distribution to 92 stores
  • Liaising with couriers for inward and outward goods for the branch
  • Providing customer service and support to over 800 internal staff members
  • Ensuring that inward goods department is well organized and controlled to sufficiently support production and the goals of the business
  • Guaranteeing that goods are ready and available to stores as and when required

Dish washer

Mozaik Restaurant
01.2013 - 12.2013
  • Dish washing and general cleaning
  • Food preparation, labeling and storage
  • Stock management

Private Home Carer

01.2001 - 12.2013
  • Kitchen Hand
  • Primary Care Giver
  • Financial matters – general banking and bill payments
  • Liaising with medical professionals - communication with doctors, hospitals etc
  • Personal errands - personal shopping for clothes, food and appliances & companionship
  • Supervision at all appointments - support with walking, clothes, stairs, transport
  • Meal preparation – some service of meals along with peeling, washing, chopping
  • House work - dusting, vacuuming, floors, making beds, ironing
  • Dispensing medications - ensuring correct dosage is available and re ordered
  • Pet care I take care of clients loved ones too
  • Legal affairs
  • Gardening - Lawns, planting, pruning

Private Home Carer

01.2005 - 12.2012
  • Primary Care Giver
  • Duties: Financial matters, liaising with medical professionals, personal errands, supervision at all appointments, all personal care - bathing etc, meal preparation, cleaning, dispensing medications, personal shopping, legal affairs, gardening, companionship, transportation, family / professional liaison

Cleaner

Broadlands Kindergarten
01.2009 - 12.2011
  • Duties: Disinfecting all surfaces, general tidying, restocking supplies, keeping containers sanitized, outdoor areas swept and tidied, mats and rugs cleaned, supervising children, planning and engaging in activities, liaising with parents

Education

National Certificate in Caregiving - Level 1

Health Education Trust

Skills

  • Excellent interpersonal skills
  • Customer service
  • Fast and efficient worker
  • Honest and trustworthy
  • Multi-tasking

References

Kevin Balding - Manager at The Warehouse Albany and Mitre 10 Mega Albany

Ksbalding@gmail.com

Timeline

Loss Prevention Associate

Farmers Trading Company
02.2022 - 04.2022

Loss Prevention Officer

Mitre 10 MEGA Albany
04.2021 - 12.2024

Loss Prevention Officer

The Warehouse Albany
01.2019 - 04.2021

Sales Assistant/Supervisor, Key Holder Duty Manager, Health and Safety Rep.

Briscoes Wairau Park
01.2015 - 01.2019

Inwards Goods Coordinator

The Warehouse
01.2014 - 12.2014

Dish washer

Mozaik Restaurant
01.2013 - 12.2013

Cleaner

Broadlands Kindergarten
01.2009 - 12.2011

Private Home Carer

01.2005 - 12.2012

Private Home Carer

01.2001 - 12.2013

Customer Service

Progressive Enterprises - Foodtown

National Certificate in Caregiving - Level 1

Health Education Trust
Jackie Segetin