Summary
Overview
Work History
Skills
Timeline
Generic

Jackie Wright

Adelaide,SA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Unit Manager

Compass Group
Osborne, SA
01.2024 - Current
  • Provided training sessions for newly hired personnel on relevant skills required for their roles.
  • Managed team of 8 employees and ensured their productivity.
  • Resolved complex customer service issues in a timely manner.
  • Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
  • Maintained accurate records of employee attendance and leave requests.
  • Ensured that the unit was compliant with safety standards and protocols set by the organisation.
  • Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
  • Fostered strong relationships with stakeholders, including customers, staff, and suppliers.

Facilities Co-ordinator

Compass Group
Osborne, SA
03.2022 - 01.2024
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Supervised cleaning staff on a daily basis to ensure that cleaning tasks are completed efficiently.
  • Processed purchase orders for new materials needed for upkeep or repair of facilities.
  • Hired and coordinated with vendors to perform preventive maintenance work at facility.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.

Catering Supervisor

Sodexo Australia
Osborne, SA
03.2013 - 03.2022
  • Maintained records of catering expenses such as labor costs, food purchases.
  • Ensured compliance with health and safety regulations while preparing food items.
  • Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
  • Resolved any complaints or concerns from customers regarding catering services provided.
  • Managed ordering process for all ingredients used in meal preparations for catered events.
  • Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
  • Developed menus that met customer needs while staying within budgetary guidelines.

Cafe Owner

Jack's Kitchen
Osborne, SA
06.2011 - 12.2012
  • Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
  • Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
  • Created weekly promotions to increase customer traffic in the cafe.
  • Maintained financial records for the cafe, such as sales figures and profits and losses.
  • Organised daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily transactions, balanced cash registers and deposited cafe earnings at bank.

Skills

  • Staff Scheduling
  • Supply Management
  • Policy Implementation
  • Expense Management
  • Staff Training
  • Staff Development
  • Records Management

Timeline

Unit Manager

Compass Group
01.2024 - Current

Facilities Co-ordinator

Compass Group
03.2022 - 01.2024

Catering Supervisor

Sodexo Australia
03.2013 - 03.2022

Cafe Owner

Jack's Kitchen
06.2011 - 12.2012

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Jackie Wright