Jackielyn Dolar Reyes

Assist in management of the roster on a fortnightly basis for the home
• Support your Homemaker Supervisor (HS) and Homemaker team
• Encourage team to complete Salesforce documentation and upload pictures
• Work with HS to document in external notes to families weekly
• Assist HS to maintain allocated budget
• Support with the home Food Safety Program
• Support HS to order supplies required for the running of the home (cleaning, food)
• Support HS to order supplies to meet residents care needs (toiletries, pads)
• Support the co-ordination of Hairdresser, Podiatrist and other appointments for residents
• Liaise with families and attend family meetings as required
• Work with HS to ensure external notes are completed weekly for families to review
• Role model and embrace the GHA culture
• Support supervisor with weekly Homemaker catch-ups/feedback sessions

• Highly organized individual with experience in providing quality homecare services to elderly and disabled individuals
• Adept at providing personalized care and support, performing household tasks and meal preparation
• Demonstrated ability to assist clients with activities of daily living in a respectful and professional manner
• Established positive relationships with patient and their families to provide emotional support.

• Connected with customers to support positive transaction experiences and address service concerns
• Operated POS terminals and cash drawer balancing
• Processed credit card and debit payments via eftpos systems, providing accurate charges and credits
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays
• Worked flexible hours; night, weekend, and holiday shifts.

• Assisting residents with mobility equipment, helping with food and fluids
• Maximizing a resident's physical function through rehabilitation
• Maintaining aged care arrangements for all residents
• Assisting patients with their personal care needs such as showering, toileting, shaving, oral hygiene, and dressing
• Building effective relationships with patients through clear communication and empathy
• Answered patient call lights and performed timely services to enhance physical well-being of patients
• Kept patients' rooms clean and orderly by making beds and wiping down high-touch surfaces
• Documented and reported patient information to the nursing staff
• Collected blood and urine samples for diagnostic testing
• Maintained a clean and safe environment for patients.

• Providing support to the Managing Director
• Data entry and Invoicing
• Providing general administration support to the team
• Providing exceptional customer service to clients
• General email and phone enquiries
• Archiving of agreements and compliance documents
• Maintain superior working knowledge of the relevant functionality in the Student Management System, Customer Relationship Management system and other relevant systems, to maintain student enrolment and records accurately
• Responsible for all enrolment matters relating to students
• Exercise judgement and initiative in problem resolution in cases of individual students
• Administer processes relating to student academic progress including applications, enrolments, leave of absence, refund, and withdrawals
• Identify and support supervisor/manager in determining and managing academic progress (exclusions and warnings)
• Remain abreast of Faculty/School and University policies and procedures relating to student and academic matters to ensure accurate information is provided to students
• Proactively and fully inform students of their study responsibilities and obligations
• Monitor and review study plans and escalate discrepancies to supervisor
• Ensure that accurate file notes are kept, and that student records and files are up-to-date.

• Document review of loan applications in accordance with BSP and Bank Policies and Procedures
• Coordinating with Marketing for the submission of required loan documents and approval of document deficiencies
• Implementation of Loan for crediting to Corporate Clients, Dealers and Developers
• Processing of Loan Availments, Renewals and Extensions for BPI Corporate and SME Loan accounts.

• Document review of loan applications in accordance with BSP and Bank Policies and Procedures
• Coordinating with Marketing for the submission of required loan documents and approval of document deficiencies
• Implementation of Loan for crediting to Corporate Clients, Dealers and Developers
• Processing of Loan Availments, Renewals and Extensions for BPI Corporate and SME Loan accounts.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Assisted call-in customers with questions and orders
• Maintained customer accounts and relationships
• Assist and help customers set up new checking, savings, and investment accounts
• Assist individuals with personal banking needs and assist business owners with commercial banking demands
• Ensures all account products and services are up to date
• Present account options to potential clients over the phone and in face-to-face meetings
• Assist customers sign up for atm cards, order checks and deposit slips and instruct them on how to use online banking systems
• Responsible for maintaining the security and confidentiality of new accounts
• Assist existing clients with account needs, such as address changes, lost or stolen bank cards, wire transfers, certificates of deposit, retirement accounts and fraudulent account activity
• Obtain and process information required for the provision of services, such as opening accounts
• Filing and sorting of all signature specimen cards and other important clients information sheets and bank documents.