Jackii Galloway
Robina,QLD
Summary
I am a reliable, professional and passionate individual with a wide experience in aged care industry. I show resilience and compassion and work collaboratively within a team environment and am committed to yielding quality results.
I am a dynamic team leader with a proven track record at Just Better Care Gold Coast, excelling in team motivation and conflict resolution. Enhanced operational efficiency through streamlined workflows, fostering a collaborative environment. Skilled in problem-solving and attention to detail, empowering team members to achieve their goals while maintaining high standards of care.
Overview
20
20
years of professional experience
Work History
Team Leader Aged Care CHSP & VHC
Just Better Care Gold Coast
01.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Support Worker
Just Better Care Gold Coast
11.2012 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Business Owner
Airtalk Air Conditioning Pty Ltd
01.2006 - 01.2012
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Complaint resolution
- Multitasking Abilities
- Team supervision
- Work Planning and Prioritisation
- People management
- Goal setting
- Mentoring
Certificates
Certificate IV Disability
2015 TAFE Queensland
Certificate 3 in Aged Care
2012 Kings College
Certificate 3 in Home & Community Care
2012 Kings College
First Aid and CPR Certificate
National Police certificate
Key Attributes
- Communication Skills
- Interpersonal skills
- Team player
- Problem solving
- Technology
Timeline
Team Leader Aged Care CHSP & VHC
Just Better Care Gold Coast
01.2019 - Current
Support Worker
Just Better Care Gold Coast
11.2012 - 02.2019
Business Owner
Airtalk Air Conditioning Pty Ltd
01.2006 - 01.2012
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