Jack Kelleher
Creative Director
West Hobart,TAS
Summary
Enthusiastic professional offering exceptional skills in interviewing, researching and writing memorable features stories. Award-winning Writer with expertise writing on multiple topics. Effective at using tech and programs to complete set tasks, within tight deadlines. Works effectively in both remote or office environments, alone or in a team setting. Enthusiastic leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of English comprehension and training in relevant areas. Motivated to learn, grow and excel in all industries of expertise.
Overview
7
7
years of professional experience
Work History
Author
Self Employed Writer
Hobart, Tasmania
02.2021 - Current
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Edited and proofread all texts with help of Adobe Suite and Microsoft Office.
- Created emotionally powerful content and planned stories to engage consumers and heighten creativity and self-awareness.
- Interviewed and extracted information from field professionals and local experts to obtain in-depth understanding of topics.
- Curated content for social media postings and increased following by 80%.
- Developed copy while maintaining brand voice and adhering to legal requirements.
- Composed three pieces for people between ages 18 to 35 using appropriate voice tones and word choice.
Beauty Consultant
Estée Lauder Hobart
Hobart, Tasmania
10.2019 - Current
- Handling, selling and merchandising cosmetic products and fragrances
- 100% Team Member Satisfaction and KPIs
- Gathered data on stock and shipments for sales purposes
- Professed in systems such as Kronos, UKG Workforce, Adobe Suite and Microsoft Office.
- Suggested flattering styles based on clients' face shape, coloring and desired image.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Applied makeup to make customers look and feel beautiful.
- Created updos and applied formal makeup for special occasions and professional events.
- Created marketing advertisements to increase awareness of services and boost sales.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Fashion Consultant
Ghanda Clothing
Hobart, Tasmania
01.2020 - 02.2021
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Networked within select groups to increase client base and generate sales.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Researched current fashion trends and competitor activity.
- Monitored security and prevented loss of valuable merchandise.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Met with clients to determine style requirements and budget.
- Selected clothes that flattered individual body types and capitalized on current trends.
Sales Team Member
MYER
Hobart, Tasmania
10.2019 - Current
- Processed product returns and assisted customers with other selections.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Drove team revenue totals by bringing in top sales numbers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Helped customers locate products and checked store system for merchandise at other sites.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base and boosted profit within product line.
- Implemented brand marketing and sales campaigns.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Bachelor of Arts - Philosophy
University of Tasmania
Hobart, TASHigh School Diploma -
The Don College
Devonport, TAS11.2018
Skills
- Product Advertisements
- Language and Tone Customization
- Adobe Systems Software
- Decision Making
- Trend Monitoring
- Draft Writing
- English Language Structure
- Creative Thinking
- Promotional Material Development
- Idea Brainstorming
Customer Reviews
Employee Feedback
Jolene *****
Sat 27/11/2021 1:11 PM
To: ******n ****y «k*******k*****@myer.com.aus
Hi Kathleen
I wanted to bring to your attention the wonderful service that both my Mother and I received at
the Estee Lauder Counter at your Hobart Myer store.
We originally attended the store a few months ago as I wanted to spoil myself with some new
make up, I historically have only bought drug store brands however I thought it was time for a
change.
I attended many counters and although they were busy I didn't even receive a "I'll be with you in a
minute" or basic eye contact and a smile. This changed when I approached the Estee Lauder
Counter.
Although both Annie and Jack were busy, they both made eye contact they both smiled and they
both made us feel welcome. This is a fundamental element of customer service.
Once Jack was finished with his current customer he asked me what I was looking for, for someone
who doesn't have a great skin care routine like me it was wonderful to get this high level of
assistance. He helped me select the correct products and took the time to apply the makeup for
me.
At the completion of this My Mum who had no intention of buying or trying anything asked him if
he could help her too, the care he took with my Mum making sure that the products he chose were
right for her was heartwarming to watch.
We both purchased every product he used on us that day.
Since then my mother has gone back to see him again to stock up on product for while she is
travelling Australia and spent in excess of $600 on that visit alone. Once again out standing
service.
I had the pleasure of returning today to restock on some items and was once again greeted warmly
by these 2 wonderful people.
If I hadn't had that first interaction with Annie and Jack I can assure you I would not have
purchased, I would not have joined the Myer club and I would not be a regular customer to your
store.
Please pass on my thanks to both Annie and Jack. Jack truly is a breath of fresh air and any
employer would be lucky to have him.
Outstanding customer service is to be recognised please ensure that this email is passed on to the
Team at the Estee Lauder Counter. I wish you all a safe and Merry Christmas.