- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Outdoor Recreation
- Watching Movies and TV Shows
- Pilates
- Music
- Fashion and Style
- Personal Development and Self-Improvement
Jacklina Kuburovska
16 Horbury Street Sans Souci
Summary
With nearly seven years of professional experience, I have honed my skills in customer service and developed a deep understanding of what it takes to excel in this field. I bring a friendly demeanor, strong interpersonal abilities, exceptional attention to detail, and excellent multitasking skills to everything I do. As a natural leader, I have successfully led teams in my work environment and consistently strive for innovation and improved outcomes. Driven, motivated, and committed to achieving success, I take pride in my strong work ethic and outstanding academic performance. I am dedicated to delivering results and continuously improving in both my personal and professional endeavours.
Overview
7
7
years of professional experience
Work History
ESP Team
Boardroom Limited
03.2024 - Current
- As being part of the Employee Share Plan team I have learnt more about how to communicate via email by improving my knowledge with words.
- Proven ability to learn quickly with different tasks the ESP team had to offer and adapt to new situations.
- Managed time efficiently in order to complete all tasks such as payment and sales within deadlines.
- Strengthened communication skills through regular interactions with others such as Client Service Managers when requiring their help.
- Demonstrated strong organisational and time management skills while managing multiple tasks from Team Leader and Client Service Manager.
Data Entry
Boardroom Limited
06.2023 - 03.2024
- My experience as part of the Data Entry team at Boardroom Limited further refined my skills in attention to detail and ensuring accuracy in all tasks
- Developed a strong ability to spot errors and inconsistencies
- Efficiently completing tasks within set timelines to ensure deadlines are consistently met.
- Ensuring accurate data entry by carefully reviewing and double-checking all information before finalising.
- Data entry provided an excellent opportunity to collaborate with other teams, effectively communicating the tasks that needed to be completed.
Check-In Agent
Menzies Aviation
11.2022 - 04.2023
- In my role as a Check-In Agent at Menzies Aviation, I assisted with various customer requirements, ensuring quick, efficient, and accurate service
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Ensured accurate flight information was communicated to passengers, minimising confusion and delays.
Traffic Controller
Masters Traffic Management
06.2022 - 10.2022
- As a traffic controller at Masters Traffic Management I learned ensuring safety by protecting workers and the public.
- Directing traffic with good communication skills by using signs and signals to guide vehicles and pedestrians safely around construction zones.
- Monitoring Road Conditions by observing traffic flow and staying alert to traffic conditions
- Adhering to safety regulations by wearing proper safety gear such as helmets.
- Managing construction zones by setting up signs, cones, barriers, and other equipment needed to create a safe work zone.
Delivery Driver
Needly
12.2021 - 05.2022
- As a delivery driver at Needly, my primary responsibility has always been to deliver exceptional customer service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Crew Member
McDonald's
03.2018 - 01.2021
- Being a crew member at McDonald's, my primary responsibility has always been to deliver exceptional customer service.
- I greet customers with enthusiasm and effectively communicate to meet their needs.
- I also promoted food items and specials to boost sales, while maintaining a strong focus on quality control.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Year 12 -
De La Salle College
Cronulla, 223001.2021
Year 10 -
Our Lady of Mercy Catholic College
Burraneer, 223001.2019
Skills
- Communication Skills
- Flexibility and Adaptability
- Effective Time Management
- Ability to work as a Team
- Leadership
- Critical Thinking Skills
- Smart Worker
- Highly Organised
- Active Listening
- Positive attitude
- Customer engagement
Interests
Timeline
ESP Team
Boardroom Limited
03.2024 - Current
Data Entry
Boardroom Limited
06.2023 - 03.2024
Check-In Agent
Menzies Aviation
11.2022 - 04.2023
Traffic Controller
Masters Traffic Management
06.2022 - 10.2022
Delivery Driver
Needly
12.2021 - 05.2022
Crew Member
McDonald's
03.2018 - 01.2021
Year 12 -
De La Salle College
Year 10 -
Our Lady of Mercy Catholic College
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