Jacklyn Noakes

Executive Support Officer

• Provide professional, efficient, personal and confidential administrative and management support to the Executive Team.
• Management, facilitation and support for various projects as delegated by the CEO and Executive Team.
• Provide business process assistance to the wider organisation.
• Collate and analyse information to provide useful reporting to support the Executive Team and wider organisation.
• Undertake research, analyse data for reports.
• Diary management.
• Provide high level communication competence, initiative, discretion and confidentially in all tasks.
• Administrative support.
• Provision of good customer service experience in a busy, challenging environment.
• Review and action of internal and external feedback (compliments, complaints, continuous improvement).
• Assist Home Maintenance Manager when requested (i.e. maintenance of asset and home maintenance register).
• Supporting customer service to diverse group of people.

ICT

• Point of contact for ICT.
• Triage of ICT tickets lodged.
• Escalation of ICT tickets with external IT contractor.
• Creation of new user profiles and accesses.
• Deactivation of exiting user profiles and access.
• Maintenance of ICT register(s).
• Aid Executive Leadership Team and organisation staff with ICT.

Work Health and Safety Officer/ Manager

• Creation, implementation, monitoring and review of the sites Work Health and Safety Management System (SMS)
• Injury prevention and management.
• Audit program management
• Risk management.
• Workplace Inspection and Assessment(s)
• Traffic Management.
• Alcohol and other drugs program.
• Fatigue Management.
• Incident investigation and reporting.
• Hazardous Manual Task.
• Communication, consultation and reporting.
• Health and safety representative management.
• Work Health and Safety Committee meeting management.
• Contractor and visitor management.
• Data Entry, etc.

Administration Officer

• Answering/ directing calls.
• Visitor and contractor management.
• Creating, receipting and voucher matching purchase orders.
• Use of Information and Technology.
• Creation of Standard Operating Procedures, Work Instructions, etc.
• Scheduling, agenda creation and minute taking of meetings.
• General office duties.
• Data entry.

Pet Treat- Production and Compliance Manager

• Daily monitoring and compliance checks.
• Data entry and record keeping.
• Creation and monitoring of product batches.
• Ordering, receivals, storage and use of raw material.
• Internal and external audits (including annual BRC and PFIAA audits)
• Packaging management, including stocktakes.
• Collecting/ sending samples to external lab for testing
• Swab program management.
• Maintaining/ promoting food safety culture.
• Leading production and pet treat team.
• Communication with external contractors, suppliers, etc.
• Handling of complaints, feedback, etc. whether it be staff and or product related.

• Sales/ customer service.
• Management of incoming/ outgoing stock.
• Merchandising.
• Pricing.
• Cleaning/ housekeeping.

• Answering and directing calls.
• Cleaning and detailing carts.
• Cleaning/ housekeeping.